Patient Admissions Specialist

Company Overview: 

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow. 

Position Title: Patient Admissions Specialist

Location: Brooklyn, NY, 11218

Responsibilities include:

Strategically coordinate placement of services between clients in their homes and the caregivers on HHA eXchange

Successfully manage new admissions cases and stabilize cases ensuring they receive the best homecare service

Effectively utilize available resources (HHA Exchange Availability) to communicate with the caregivers

Participate in departmental trainings

Assist and work with the team members (Admissions Supervisor, Admissions Liaison)

Communicate openly with Admissions Department staff regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHA eXchange

Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care

Professionally manage and respond promptly to incoming calls, emails or faxes from contracts or clients requesting report status and/or information

Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations

Maintain patient confidentiality and privacy with dignity and respect

Manage phone calls in a professional, supportive, reassuring manner for patients, families, physicians, and others

Job requirements:

High School Diploma or GED equivalent

Experience in HHA eXchange is required

Must have a strong internet connection that’s adequate for their job

Ability to communicate effectively in a remote setting

Fluency in English & Spanish

Benefits:

Health, dental, and vision insurance

401(k) with company match

Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays

Professional development opportunities

Mission-driven work in an innovative healthcare space