Patient Access Representative

Why DelRicht Research?

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustained opportunity for professional growth? If the answer is yes, then DelRicht Research might be right for you! We are a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients. And, ultimately, our goal is to get new medications and medical devices FDA approved! Presently, our network stretches across 33 sites in 18 states throughout the United States. We hold our team members to a high standard of excellence and look for energetic, positive, quick learners to be a part of our team.

DelRicht Research has been recognized as a Top Workplace in 2023, 2024, and 2025!
This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Job Description:
The Patient Access Representative is responsible for placing patients into clinical trial studies. The role is vital to the success of our company’s clinical research programs because it ensures that trials have enough qualified participants to produce accurate and reliable data for our pharmaceutical customers. Specific activities include but are not limited to:

Contact patients that expressed interest in participating in our studies by responding to our Marketing and Outreach efforts. No cold calling for us!

Qualify patients for studies by reviewing clinical trial information, completing assessment questionnaires, and responding to questions related to medications, physician procedures, clinic procedures, medical conditions. We have great scripts that make this easy!

Schedule qualifying patients for initial clinic visits to complete final assessments for participation in our clinical trials.

Perform follow-up activities with patients throughout their journey.

Field incoming calls from patients for follow-up questions or rescheduling requests.

Direct incoming calls from our Pharmaceutical Clients to designated resources.

Social media and marketing wizards will have the opportunity to help drive community engagement while building our company brand.

The right candidate will:

Be self-motivated! Energetic! Positive! Driven!

Thrive on providing exceptional patient care and customer service

Excel in a dynamic environment with complexities and constant change

Own personal success and continuous improvement

Qualifications:

1+ year work experience in a customer-interfacing role, preferably with high volume of phone interactions. Experience with outbound calling (basic sales) is highly desirable.

Coachable attitude and willingness to learn, improve and grow

Excellent verbal and written communication skills

Logical, problem-solving mindset, curious, and a fast learner

Remarkably organized and attentive to details

Proven ability to handle multiple priorities simultaneously

Basic aptitude with computer software, applications and technology

Ability to work rotating Saturdays (8AM-4PM) & Sundays (12-2:30PM)

Preferred

B.S or B.A from any accredited university

Previous Research or Clinical and Medical experience

Spanish language skills desirable

Coffee drinkers preferred. Tea drinkers accepted.

The company culture you will be part of:

DelRicht Research’s Core Values: Production, Humility, Consistency

Production:

We deliver on our promises

We have a bias towards action: we value independent problem solving

We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company

Humility:

We support each other relentlessly

We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a ‘can do’ attitude

We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us

Consistency:

We always are able to execute: we get it right the first time and promote ‘touch it once’ accuracy

We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done

We are calm under pressure: we can maintain stable performance when under heavy pressure or stress

Pay Structure:

Pay for the Patient Access Representative role includes a Base Salary, uncapped Commissions (paid bi-weekly), and Bonus Opportunities (weekly & monthly):

Base Pay at $33,000 per year and up (commensurate with experience)

Commission and Bonus Opportunities range from $10,000 to 21,000 per year across our current team members.

Perks and Benefits at DelRicht Research:

Comprehensive Health insurance plan including Dental and Vision insurance

Generous Paid Time Off that builds throughout your career with the company

401K (including discretionary match/profit sharing)

Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!

Website: www.delrichtresearch.com

Patient Testimonials: https://delrichtresearch.com/testimonials/

DelRicht Research provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.