Patient Access Intake

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a contract opportunity to work as a Patient Access Intake position in a Fortune 500® corporation located in Gaithersburg, MD!

By working with Kelly in this role, you would be eligible for:
- A competitive hourly pay rate with weekly checks
- Online continuing education via the Kelly Learning Center
- Several employee discounts
- And more!

Pay Rate: $16.00 - $17.00 per hour

Schedule: Requires ability to work 40-hour work week between 8a – 8p

Job Description
The Patient Access Intake Specialist will be an essential member of the Access 360 team. This position will be responsible for addressing all support request entries including management of eConnect fax and mail queues and working with patient cases that come through Access 360™ program. This role will focus on identification of support requests and excellent and responsive support providing information to internal customers. Performance will be measured on the timeliness, completeness, and accuracy of support requests created or updated; notes documenting all steps taken to review a support request.

Key Roles/ Responsibilities:

· Manage day to day activities of health care provider support request and deliverables.

· Perform intake of cases and documental relevant information in the Access 360 Case Management system.

· Ensure all support requested is captured within the eConnect system.

· Review input against source document(s) for accuracy and edits as needed.

· Ensure timely processing of support requests using decision tools and reference guides to determine appropriate case routing.

· Log information into appropriate eConnect tool and manage/route all program specific mail to
the appropriate queues.

· Research and evaluate all documents for accuracy and completeness to ensure correct data is
entered and documented.

· Work closely with internal team to appropriately manage and resolve issues.

Minimum Requirements:

· Associates Degree or equivalent education in health sciences, managed healthcare, public policy, social work or related disciplines.

· Minimum of 1 year of healthcare reimbursement experience.

· High level of proficiency in all aspects of reimbursement and access, i.e., benefit investigations,
specialty pharmacy distribution, private and public payer reimbursement policies and
procedures, regulatory and administrative rules.

· Knowledge of specialty products, reimbursement for medical and pharmacy benefits, patient
access processes and patient assistance programs: operational policies and processes.

· Proven track record for consistently meeting or exceeding qualitative, as well as any relevant
quantitative, targets and goals.

· Experience with HIPAA policy and patient access data.

· Ability to work all shift hours (8am – 8pm).

Preferred:

· Bachelor’s Degree or equivalent education in health sciences, managed healthcare, public policy, social work or related disciplines.

· Minimum of 2 years of healthcare reimbursement experience.

· High level of proficiency in all aspects of reimbursement and access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules.

· Billing/Coding background in buy and bill and Specialty Pharmacy markets.

Expected Competencies:

· Demonstrate ability to communicate clearly in both written and oral communication.

· Analytical thinking, problem solving and decision making.

· Excellent customer service.

· Proficient competency using Word, Excel and PowerPoint.

· Ability to multitask and manage multiple priorities.

· Strong organizational and time management skills.

· Strong attention to detail.

· Strong interpersonal skills; team player.

· Adaptable and flexible to new situations.

$16.00 - $17.00 per Hour