Patient Access Coordinator

Job Summary:

The Patient Access Coordinator plays a key role in supporting the patient intake and scheduling process at The Remedy. This position is responsible for managing patient appointment scheduling, ensuring smooth communication between patients and healthcare providers, and assisting with the coordination of services. The ideal candidate will have strong organizational skills, a customer-focused attitude, and the ability to work efficiently in a fast-paced environment

Duties/Responsibilities:

Answer incoming and make outgoing patient phone calls in a timely, respectful, professional exceptional customer service.

Coordinate and schedule patient appointments with healthcare providers, ensuring accurate booking and efficient use of provider time.

Conduct initial patient screening and gather relevant information to determine the patient’s type of service and route call as appropriate.

Pre-screens new patients for initial assessment information to ensure proper and timely processing.

Answers inquiries and questions, troubleshoot basic issues, and provide information to patients.

Update and maintain accurate patient records in the system, ensuring all scheduling details are captured.

Escalate phone calls to supervisor when appropriate.

Obtain and accurately capture demographic information and patient’s health insurance information provided by the patient or caller when needed.

Utilize Outlook, Teams, 8X8, Advanced MD, Monday.com and other computer systems daily to coordinate patient care.

Coordinate with other departments as necessary to ensure that the patients’ needs are fully met.

Performs other duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal, negotiation, and conflict resolution skills.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Ability to prioritize tasks and to delegate them when appropriate.

Ability to act with integrity, professionalism, and confidentiality.

Proficient with Microsoft Office Suite or related software.

Education and Experience:

High school diploma or GED required. Previous customer service experience preferred.

Two years of patient care coordinator experience preferred.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

The Remedy Mental Health offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following:

Paid Time Off

Holiday Pay

Medical Insurance 

Health Savings Account

Dental Insurance

Vision Insurance

401(k) with Employer Match

Life Insurance and AD&D

Short-Term Disability

EEO Statement:

The Remedy Mental Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status.

Disclaimer:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may change based on business needs.

Work Authorization Requirement:
All candidates must be legally authorized to work in the United States. The company does not currently sponsor employment visas.