Pathway Support Counsellor

About YOU

You are passionate about supporting children, youth, and families, especially during times of transition and increased need. You are organized, reliable, and thrive in community-based work, bringing a strong ability to coordinate care and support families across home, school, and community settings. You build strong relationships and work collaboratively with families, teams, and community partners to ensure services are connected, accessible, and responsive. Your ability to balance flexibility with structure, and approach complex situations with empathy and sound judgment, will allow you to succeed as a Pathway Support Counsellor at ROCK.

About ROCK

ROCK (Reach Out Centre for Kids) is recognized as the number one non-profit employer of choice, leading the way in providing mental health services to children, youth, and families in the Halton region. We are an accredited organization with exemplary standings from Accreditation Canada, reflecting our commitment to high-quality care. Our dynamic and collaborative team is dedicated to achieving our mission and vision, fostering a positive and inclusive environment that mirrors the diversity of the community we serve. At ROCK, we offer various professional development opportunities, company events, and a supportive culture that encourages innovation and growth. ROCK is site certified in the Neurosequential Model of Therapeutics (NMT) a developmentally sensitive, neurobiology-informed approach to clinical problem solving. Our hybrid work model provides flexibility, combining on-site and virtual environments, to best meet the needs of our staff and clients. Join us in making a meaningful impact in mental health care.

The ROLE

As a ROCK Pathway Support Counsellor, you will help strengthen continuity between Home-Based Intervention and Live-In Treatment programs. You will support transitions between levels of care, helping youth and families move smoothly through services while improving overall client flow and access to care. Working 37.5 hours a week you will act as a case manager to ensure that assigned cases for “high need” families requiring intensive support are provided expedient access within their home and/or community.

This is a newly created, full-time contract position with a duration of 24 months

In this role you will:

Collaborate with the caregiver/family, child/youth, supervisor and interdisciplinary team to develop a coordinated care plan with goals that are client-centered, specific, practical, and achievable.  

Consult with an interdisciplinary team and other community service providers to ensure coordination and collaboration of treatment to best meet the client’s needs.   

Provide services that are sensitive to the cultural, linguistic, and social diversity of families within the home and/or community.  

Provide flexible, responsive, and accessible services that are delivered in home, schools, and in the local community.  

Use a variety of therapeutic intervention strategies, including instruction, modeling, parent support, individual, family, and group counseling.  

Facilitates or assists with the facilitation of parent coaching and/or children’s treatment groups.  

Provide in-home assistance to families requiring behaviour management and emotion regulation strategies, risk assessment and safety planning, parent coaching, life skills, and links to community supports.  

Act as both an advocate and liaison for families with community agencies, schools, law enforcement, the medical community, and other local service providers.  

Provide opportunities for children and families to develop and maintain social relationships and community linkages.  

Consult with other staff members, as well as significant professionals and programs in the community regarding the direction of intensive services and/or appropriate service referrals.  

Assist in the preparation of monthly statistics and year-end reports.  

Complete all administrative tasks, including inputting data into the ROCK client database in a timely fashion, as required for both client and organizational purposes. 

Operationalize client safety through adhering to established policies and guidelines that ensure consistency in the delivery of quality and safe care, and by identifying and reporting any client safety incidents. 

Commit to supporting client-centered care by adhering to ROCK’s principles of respect, collaboration, and service planning, as outlined in the agency’s strategic plan.  

Abide by the specific requirements of Section 28 of the Occupational Health and Safety Act, as well as any further health and safety responsibilities outlined in the Agency’s policy and procedure documents.  

Other duties may reasonably be assigned. 

Who we’re looking for:

Education:

Graduate of a recognized Honours university program (Bachelor of Social Work preferred), community college program in the field of Child and Youth Work, or equivalent education relating to the specific population to be served. 

Experience 

Experienced in the field of children’s mental health. 

Evidence of a theoretical framework which guides the candidate’s clinical work, is compatible with the Agency’s approach, and reflects an understanding of crisis theory. 

It is considered a valuable asset if the applicant has practice or training in one or more of the following skill areas: 

Providing group treatment OR facilitating parent events. 

EFFT, DBT skills, and/or Crisis training (ASIST, etc.) 

Skills:  

Excellent communication and interpersonal skills. 

Strong organizational, administrative, and case management skills. 

Sound decision making and problem-solving skills. 

A proven ability to work independently.

What will help you succeed:

Excellent communication skills, both written and oral, are essential

Strong interpersonal skills

Strong time management and multitasking skills in a fast-paced work environment are essential

Proficient in the use of technology and working in a virtual environment; MAC OS operating systems; strong MS Word and Excel competencies are essential; expertise in the use of PowerPoint is an asset

Reliable transportation for traveling within the Halton Region in alignment with the program needs

Our rewards ROCK, join our team and ENJOY:

🕒 Flexibility: Plan your schedule to balance with your personal life.

🏥 100% employer paid premiums for extended health and dental benefits
🌴 Recharge: Paid time off, 2 weeks' vacation, 2 additional ROCK holidays.
💸 Savings: Matching your RRSP starting at 6%.
🍎 Wellness: Health Care Spending Account and discounted GoodLife memberships.

Be part of a team that makes a difference. Apply today and help us shape the future of mental health care for children, youth, and families!

ROCK is committed to fostering a positive and progressive workforce reflecting the community we serve and promoting diversity at all levels in a dynamic and inclusive environment. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ROCK’s Accommodation Policy.

If you are invited to participate in the interview process and require accommodation for the interview, we ask that you provide your accommodation request as soon as reasonably practicable. Please be advised that you may be requested to provide verifiable supporting information, such as medical or other documentation depending upon the type of Code-protected accommodation, to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. ROCK treats all accommodation requests confidentially.

Please note that ROCK positions are currently working in an on-site and virtual hybrid model.  Positions are located in the Halton Region and travel between sites may be required.