Parts Service Coordinator

Our Values:

  Faith: Our foundation is faith. In everything we do, we do the right thing.
  Service: Our standard is service. Our customers receive uncommon service in every experience.
  Family: Our team is family. Everyone matters here, and this company matters to all of us.

Job Summary: This position is responsible for supporting the Service Department with parts quotes for needed repairs, through our proven process and for trailer logistic duties.

Key Roles:

UCE (Ultimate Customer Experience)

Quoting

Sourcing

Supply Parts

Process

Essential Duties:

Organize and maintain a quote system for the service department to include parts pricing and availability for potential repair orders.

Keep accurate records of repair orders and other transactions, while managing paperwork flow and becoming efficient in researching part numbers through catalogs and the internet.

Check the status of repairs, by walking around the shop floor.

Be proficient in using the internet, corresponding to emails, and managing phone calls.

Must have great organizational skills and will require the individual to be a strong self-starter.

Perform and carry out any other duties for the Parts approved and directed by the manager.

Assist the PSL Operations Supervisor with Lease/Rental Coordinator essential duties.

Assist the Trailer Sales Team and Manheim Sales Operations Coordinator with trailer get ready processing.

Required Skills/Abilities:

The ability to interact with employees in a professional and positive way.

Always maintain a clean and organized work area.

Adhere to all company policies, procedures, and standards.

Be trustworthy and self-motivated.

Be a team player.

Maintain a professional appearance.

Maintain verbal and written communications as required.

Continually seek professional and personal growth.

Education and Experience:

Education – High School diploma or GED; 1 to 3 months related experience and/or training.

Previous semi-trailer experience preferred.

Physical Environments:

Noise levels are moderate to high at times in a shop environment.

The physical exertion may be heavy at times, may require lifting up to 100 lbs.

The employee is occasionally required to stand and walk.

Our Benefits:

Competitive Salary

Quarterly Profit Share

Paid Time Off and 9 Paid Holidays

Medical, Dental & Vision Insurance

Matching 401K (Retirement Planning)

Prescription safety glasses & boot program

No weekends