Parts Operations Manager

About Clutch

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of vehicles online, have their car delivered straight to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

We also buy over $1M worth of cars every day, delivering firm, AI-generated offers every 15 seconds — and sellers get paid instantly. Named four years in a row on The Globe & Mail’s Top Growing Companies list and recognized on Deloitte’s Technology Fast 50™ and Fast 500™, we’re growing fast and looking for curious, hard-working, and driven individuals to join our team.

Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island and is backed by world-class investors. To learn more, visit clutch.ca.

About the role

The Parts Operations Manager is responsible for leading, coordinating, and optimizing the parts management function across all facilities while directly owning parts operations at the Mississauga Inspection Centre.

This role provides strategic leadership across locations while maintaining hands-on operational accountability at our highest-volume site. You will ensure standardized processes, inventory accuracy, supplier performance, and cost efficiency to support production throughput, cycle time reduction, service excellence, and margin protection.

This is a high-impact leadership position that blends enterprise-level strategy with deep operational execution.

What you’ll do

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Oversee Parts Managers and Parts Associates across facilities, ensuring consistent performance standards and alignment with company goals

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Lead and manage all Parts Associates at the Mississauga Inspection Centre across two shifts

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Establish clear accountability, workflow alignment, and consistent coverage

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Build process discipline and shift-level performance ownership

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Develop and implement a company-wide parts strategy to streamline purchasing, inventory control, and distribution

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Establish standardized policies, processes, and KPIs for parts operations

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Improve ordering workflows, intake processes, and cross-shift communication

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Drive continuous improvement initiatives across all locations

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Ensure optimal inventory levels across facilities while protecting working capital

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Maintain high parts availability to minimize production downtime

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Implement standardized tracking, auditing, and replenishment practices

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Monitor and improve inventory accuracy, fill rate, inventory turnover, shrink, and obsolescence

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Conduct cycle counts and variance analysis

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Analyze inventory data to identify trends, inefficiencies, and improvement opportunities

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Establish and manage vendor relationships across facilities

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Negotiate pricing, delivery timelines, and service agreements

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Identify cost-saving opportunities through bulk purchasing and vendor optimization

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Evaluate and onboard new suppliers to ensure quality and compliance standards

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Ensure supplier SLAs are met to protect production schedules

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Partner closely with Production, Service, Sales, and Operations teams to align parts availability with daily output targets

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Collaborate with Finance to develop and manage parts budgets and monitor spend versus targets

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Forecast parts demand to ensure sufficient stock levels without overcapitalizing inventory

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Support implementation and optimization of ERP/MRP and inventory management systems

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Track and report weekly and monthly KPIs including parts-related production delays, inventory turnover, fill rate, cost per repair order, and vendor performance

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Present performance updates and improvement plans to senior leadership

What we’re looking for

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Bachelor’s degree in Supply Chain Management, Business Administration, Operations, or related field (MBA preferred)

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8+ years of experience in parts management, logistics, or supply chain operations

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3+ years in a multi-location or senior leadership role

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Strong knowledge of ERP/MRP or inventory management systems

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Proven success in vendor negotiation and contract management

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Demonstrated ability to reduce downtime through parts optimization

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Strong background in inventory control and working capital management

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Experience driving process improvements at scale

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Comfortable operating in a high-volume, multi-shift production environment

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Strong leadership, communication, and cross-functional collaboration skills

Employment Type

New, Permanent Full-Time

Compensation & Benefits

Salary range: $100,000 – $120,000 annually

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Comprehensive healthcare coverage

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Pay decisions reflect skills, performance, market benchmarking, responsibilities, and working conditions

Why you’ll love it at Clutch

Make an impact by leading and scaling a critical function that directly supports operational performance and margin protection. Join a fast-growing company with strong career development opportunities and a collaborative, results-driven culture.

Clutch is committed to building an inclusive workplace where everyone has an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected].