Parts Logistics Coordinator

ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

RESPONSIBILITIES

Proactive Maintenance Program ownership

• OKR Ownership: Directly drive outcomes against daily and weekly targets and key results around the parts in the field & proactive maintenance programs.

• Logistics Supply Chain: Own the entire parts in the field supply chain, including inventory forecasting, capacity/demand analysis, managing procurement from providers & driving accountability to the work being completed by field technicians in a timely manner.

• Program Escalation: Oversee and escalate aging Work Orders and critical part orders, coordinating resources across internal teams and external partners to prevent unit failures and program delays.

• Performance Reporting: Track, maintain, and report on key program dashboards, utilizing analytical insights and forecasting methods to proactively optimize the maintenance schedule and reduce unit downtime.

• Root Cause Analysis: Manage parts in the field program by identifying problem patterns, logging all occurrences (e.g., sudden fuel drops), and escalating to appropriate owners for root cause mitigation

Inventory and Parts Fulfillment

• Inventory Control: Own the accuracy of all parts in the field inventories, performing inventory audits to drive accountability with Field Service Partners (FSP’s) and ensure sufficient supply of all necessary components to prevent stockouts

• Order Fulfillment: Process and fulfill all customer orders for parts, kits, and components through ERP/Sales systems, guaranteeing timely and accurate shipments.

• Fulfillment Escalation: Own the escalation and swift resolution of all out-of-SLA part orders, ensuring process failures are addressed immediately to protect downstream work streams.

• Stakeholder Alignment: Serve as the primary operational point of contact for internal & external stakeholders regarding parts in the field logistics, ensuring seamless communication, fostering cross-functional trust and driving the necessary outcomes

Process Optimization and System Integrity

• Continuous Improvement: Work closely with cross-functional leadership to escalate systemic problems, conduct regular support process reviews, and implement data-driven changes that optimize efficiency across all logistics lanes.

• System Integrity: Conduct regular audits of key operational systems (e.g., Service Now, ERP/WMS) to ensure data accuracy, proper usage, and compliance with established standards.

QUALIFICATIONS

• Bachelor’s degree in Supply Chain, Operations Management, Business Administration, or related field.

• Analytical Mindset: Highly analytical, with the ability to identify patterns, determine root causes, utilize forecasting methods, and drive continuous process improvement.

• Systems Fluency: Proficiency in project management software, support ticketing systems, and ERP/WMS platforms for tracking, reporting, and order processing.

• Communication: Excellent interpersonal skills with a track record of building effective relationships and collaborating with diverse teams and external partners.

• Organization: Strong organizational, prioritization, and time management skills.

• Adaptability: Flexibility to thrive in a fast-paced environment and adapt to changing business needs.

• A collaborative team player who thrives in a fast paced environment

• Process Improvement certifications

• Experience with dashboard and Business Intelligence (BI) software.

• Prior experience managing inventory or logistics within a technical or hardware-as-a-service (HaaS) environment.

WHY JOIN US

• Founder-led and employee-driven company

• The opportunity to build where you stand

• Value centric decision making

• Both an economically stable and hyper-growth environment (ask us how this is possible)

• The market leader in redefining how B2B does security

On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:

• Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).

• 401(k) With up to 4% match

• Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being

• Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.

• Paid Parental Leave - To help your growing family while you're away from work.

• Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.

• Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.

• Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.

• And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.