Parts and Equipment Associate

Espresso Services Inc. was founded in 1989 as a technical service company and has grown into one of the nation’s largest providers of imported espresso equipment and coffee program solutions. We partner with coffee shops, restaurants, and businesses to design and support complete programs—combining equipment, water treatment, and expertise to deliver consistent, high-quality results. Our mission is to help our customers succeed through exceptional service, technical excellence, and an experienced, consultative approach.

We’re looking for a dependable and detail-oriented Parts & Equipment Associate to join our team. In this role, you’ll be at the center of our day-to-day operations, keeping things moving by ensuring our sales and service teams have exactly what they need, when they need it. From coordinating orders to fulfilling specialty coffee equipment, parts, and water filtration supplies, your work will directly support the quality and efficiency our customers rely on. You’ll also get out in the field from time to time, making local deliveries and assisting technicians with equipment installations and removals. You’ll spend some time in our full service shop working on projects while getting hands-on experience with the equipment. If you enjoy staying organized, working with your hands, and being part of a fast-paced, team-driven environment with real impact, this could be a great fit.

No extensive experience is required—we’re happy to train the right person. If you’re organized, eager to learn, and like working in a fast-paced environment where no two days are the same, we’d love to hear from you.

Responsibilities
The essential functions include, but are not limited to the following:

• Receive, process, and ship parts, water filtration products, and equipment orders
• Place purchase orders for domestic parts and water filtration supplies
• Operate a forklift to move and organize palletized equipment
• Assist with reconciling new and used equipment inventory
• Support cycle counts for parts and water filtration inventory
• Work closely with field service technicians to identify and pull required parts
• Deliver parts locally to technicians as needed
• Assist technicians with equipment installations and removals, including lift support
• Transfer equipment between facilities and off-site warehouse locations
• Provide high-quality customer service via phone, email, and in-person interactions
• Maintain an organized and efficient workspace
• Assist with projects in the shop
• Perform other duties as assigned

Requirements:
Essential Qualifications

• High school diploma or GED
• Valid driver’s license with the ability to be insured
• Strong attention to detail and organizational skills
• Excellent time management and ability to prioritize tasks
• Proven customer service and communication skills
• Ability to work independently and as part of a team
• Comfortable using computers, including Google Workspace (Docs, Sheets, Drive)

Preferred Qualifications

• Vocational or technical degree; or 1–2 years of experience in shipping/receiving or inventory control
• Forklift certification and hands-on experience
• Familiarity with NetSuite or similar ERP systems

Benefits:
Benefits

• Hourly rate of $20-$24 depending on experience
• Bring your own device policy with $30 per pay period cell phone reimbursement
• Medical, dental and vision insurance
• Retirement account matching
• Generous vacation policy & paid holidays
• Company paid life insurance & long term disability
• Ongoing career development & training
• Educational assistance program that reimburses tuition
• Employee discounts on items from our product division, Intermix Beverage