Partnerships Manager

ABOUT PLUSGRADE

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 250+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

As the Partnerships Manager, you will be responsible for financial and relationship goals. You are responsive to the needs of our partners and accountable for developing and growing our partnerships over time. You will actively support product launches, initiate marketing campaigns and play a key role in driving the sales process. With a positive customer orientation you will help our team achieve annual revenue targets. The Partnerships Manager will be organized, collaborative, prioritize well, and have strong experience in loyalty, e-commerce or advertising.

WHAT YOU WILL BE DOING:

Reporting to the Senior Manager, Partnerships, the Partnerships Manager, will:

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Work with our partners to establish annual financial targets and design plans for exceeding them

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Assist in the execution of marketing campaigns across all products and become the partners’ “trusted advisor”

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Work closely with internal teams across the organization to continuously inform and evolve partner strategic plans in accordance with corporate goals

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Proactively manage a pipeline of new product opportunities that strategically align with the objectives of our partners

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Coordinate and lead status calls with large key partners to review key milestones, active projects, new business opportunities and outstanding issues

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Prepare partner reports and presentations that summarize historical performance, draw out insights and inform future planning

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Collaborating with both Marketing and other departments (Business Development, Relationship Management, Product, IT Development) in order to influence, enhance and communicate product launches, marketing campaigns and new Partner opportunities while ensuring alignment with business objectives.

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Drive the health of our partnerships by owning day-to-day operations, providing swift issue resolution and tactical execution to support the needs of our daily partner contacts.

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Some limited travel may be required

YOU ARE SOMEONE WITH:

General Knowledge

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Excellent communication (written and oral) and presentation skills

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Proven ability to cross-sell and up-sell new opportunities

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Ability to manage multiple high priority tasks in a fast-paced environment

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Strong project management, group (cross-functional) collaboration, attention-to-detail, organizational skills and ability to be self-reliant and driven to achieve goals

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Excellent analytical skills required to analyze data and provide insights

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Strong computer skills including MS Office Suite (particularly Excel and PowerPoint)

Accreditations, Certifications, Designations

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Minimum 3 years of account management experience

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Post-Secondary degree or applicable work experience

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Loyalty experience is preferred

WHAT YOU’LL LOVE ABOUT US:

🏦 RRSP/401(k) Matching

🏥 Comprehensive Health Plans

📅 Flexible Paid Time Off

✈️ Travel Experience Credit

🧘 Annual Wellness Credit

🥗 Team Events

💻 Commuter Credit

🌅 Work From Anywhere Program

🍼 Parental Leave Top Up

🌍 Adventure Pass

OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will provide accommodation for applicants with disabilities. If you have a preference regarding the language of your interviews, please inform our Talent Team when they reach out to you.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. We may utilize technology-assisted/ artificial intelligence tools to help us screen, assess, and select applicants for this position. This job posting is for an existing vacancy.

All applications will be reviewed from our Talent Team and the successful candidate(s) will go through the following recruitment process:

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Recruiter Phone Interview

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Hiring Manager Interview

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Test or case study or take-home assessment (if applicable)

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Team Interview

• ELT Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.