Partnerships Coordinator

If you are passionate about tech and the start-up ecosystem, and want to develop your account management experience with top quality clients, come and join us!

The Opportunity
We are looking for a Partnerships Coordinator to join the Founders Forum team to play a significant role in supporting the Partnerships Team. In this role, you will be at the front-line of engaging with our sponsors, ensuring customer satisfaction and that each sponsor gets maximum value from the partnership.

Applicants must possess excellent communication and organisational skills, be highly motivated and self-driven. Applicants must also be capable of working in a deadline-oriented environment, handling daily tasks including, but not limited to: customer service, financial reporting and tracking, partnership nurturing, Salesforce administration

This is a fantastic opportunity for someone who is eager to enter into an events, media or sales role and gain exposure to a high-quality roster of tech clients, investors and founders.

About Founders Forum
Founders Forum is Europe’s prominent entrepreneur community, focused around a number of annual events where our guests engage in open debate, brainstorms, discussions and problem solving in an intimate and collaborative atmosphere - building connections and discussing how to accelerate the positive impact of technology on the world.

Now, in our fifteenth year, we continue to host invite-only forums, tackling era-defining questions in iconic locations worldwide. We have welcomed guests such as Eric Schmidt, Google; Richard Branson, Virgin Group; Katherine Ryder, Maven Clinic; Reid Hoffman, LinkedIn; Evan Spiegel, Snap Inc; Emily Weiss, Glossier; Shahrzad Rafati, BroadbandTV; Sir David Attenborough, Broadcaster; Marissa Mayer, Yahoo; Bob Iger, Disney; Jean Liu, Didi Chuxing; Ted Sarandos, Netflix; Carolyn McCall, ITV; Tim Steiner, Ocado ... the list goes on!

As our community has grown, Founders Forum has built a family of companies to support the needs of entrepreneurs at every stage of their journey. These businesses cover advisory, executive search, diversity and inclusion, venture creation, investment, education, giving and more.

The Role
Founders Forum relies on our Sponsors & Partnerships to bring our events to life. Your main priority will be on sales operations and account management of these sponsors and partners for our highly-curated events across London, New York, Berlin & Singapore; to ensure high-level delivery and client satisfaction.

Responsibilities will include:

• A strong sales operations focus, act as a key member for the Partnerships Team and wider events team, to ensure partners have a seamless transition pre-, during-, and post-sale
• Responsible for ensuring quality control standards throughout execution of an agreement - Be a key point of contact for select partners which include the likes of Goldman Sachs, McKinsey
• Managing the relationship to ensure we are meeting set deliverables and recording/following up with the actions post meetings- Have an in-depth knowledge of Founders Forum products and pitch the Founders Forum
value proposition
• Account management of clients, working closely with customers to ensure ROI
• Nurture and develop sustainable long-term relationships with customers and meet with customers face to face, over the phone, virtually or in writing
• Proactively respond to inbound enquiries
• CRM Management, responsible for maintaining data integrity in Salesforce
• Reporting into the Partnerships Manager and assisting with targeted client outreach and key client customer service
• Supporting sales team as needed with drafting and managing booth and sponsorship contracts
• Attend Founders Forum events as required to support client delivery on site
• Ad hoc sales projects as needed

What success looks like 6 months in...

• The accounts you are managing are running like a well oiled machine with accurate recording and communications
• Your clients are wowed by the clarity and proactive approach and enjoy working with you

This is a role for you if...

• You’ve had some work experience in a sales operations related role
• You are hungry to learn
• You are a highly motivated self-starter with ability to prioritise, work to tight deadlines and adapt to last-minute adjustments and rapidly changing agendas
• You are an effective communicator, both written and verbal, with strong interpersonal and customer service skills. You are able to select the appropriate form of communication for a given situation.
• You work well in a team
• You are creative and resilient and able to influence and manage stakeholders
• You are structured, detail oriented and organised while being able to understand the big picture

Requirements:
• You have had previous experience in a Sales-related role
• The right to work in the UK
• You have experience of working in a customer-facing role, or have a general understanding of sales principles and practises.
• Experience with MS Excel and Powerpoint
• Experience with Affinity and Salesforce (Desirable)
• Basic knowledge of the startup ecosystem (Desirable)

Benefits:
• Participation in the annual bonus
• 25 days annual leave, plus birthday leave and additional leave between Christmas and New Years Day
• Join an ambitious and passionate team with quarterly team-fun activities, free lunches on aThursday, office drinks, snacks and team trips
• Access to the Founders Family network of businesses and wider tech ecosystem
• Mental Health and Wellbeing support
• Private healthcare package, including life insurance
• Hybrid way of working with team days minimum 4 days a week in the office