Partnership Support Specialist

Confidential

Ciudad de México, México, Mexico permanent

Posted: March 26, 2026

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Quick Summary

We're looking for a Partnership Support Specialist to ensure seamless collaboration with our partners, merchants, and clients. Key responsibilities include providing timely support, resolving issues, and ensuring customer satisfaction.

Required Skills

Customer Service Communication Attention to Detail Problem Solving Time Management Multi-tasking Product Knowledge Service Orientation Accountability Stakeholder Communication

Job Description

Acerca de NOVACARD

Somos una empresa mexicana en crecimiento acelerado, enfocada en crear soluciones financieras simples, accesibles y responsables para nuestros clientes. Operamos en un entorno dinámico, regulado y altamente colaborativo, donde tomamos decisiones basadas en datos, priorizamos la simplicidad y buscamos generar impacto real en todo lo que hacemos.

Nuestro enfoque es simple: hacer las cosas bien, rápido y con propósito.

Acerca del rol

Buscamos un(a) Partnership Support Specialist que asegure una operación fluida entre nuestros partners, merchants y clientes finales.

Este rol será clave para gestionar el onboarding de aliados, dar seguimiento a la operación post-venta y resolver dudas operativas relacionadas con financiamiento y pagos. Buscamos a alguien con fuerte orientación al cliente, atención al detalle y capacidad de coordinación, que garantice una experiencia clara y eficiente en cada punto de contacto.

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