Partnership Manager

Confidential

Remote job permanent

Posted: May 12, 2026

Job Description

Location: Canada, remotely.

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

As a Partnership Manager, you’ll:

• Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners

• Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences

• Represent Tidio at industry events

• Own partner onboarding and activation

• Build and deepen long-term partner relationships to drive retention and growth

• Track partner performance, referrals, and milestone bonuses

• Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution

• Coordinate with Finance to validate payouts and ensure accurate commission processing

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