Partnership and Client Support Administrator

De Beers London is the ultimate diamond jewellery Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach.

A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.

The Purpose The Partnership & Client Support Administrator ensures fast, accurate and reliable support across all wholesale and partnership activities. You will manage Fine and High Jewellery stock requests, provide clear product availability and lead-time updates and maintain visibility of all partnership allocations. Working closely with Partnerships, Commercial, Supply Planning and Special Orders, you’ll keep information flowing, systems updated and requests moving. Through precise data handling, proactive communication and strong organisational discipline, you’ll help drive seamless operations and exceptional service across global markets.

 

Main Responsibilities

· Manage Fine and High Jewellery stock requests, providing accurate availability, alternatives and lead times.

· Maintain clear communication between Partnerships, Commercial, Supply Planning and Special Orders.

· Keep allocation trackers and partnership data accurate, organised and up to date.

· Process component, accessories and FYF order requests in line with agreed timelines.

· Respond promptly to Partnership and Commercial queries, escalating where needed.

· Produce weekly visibility reports for all markets, ensuring clarity on allocations and lead times.

· Support accurate data entry for global Special Orders and Aftersales.

· Complete essential administrative tasks that ensure smooth departmental operations.

· Contribute to the development and rollout of Salesforce workflows to replace manual processes.

· Track global Client Support progress, maintaining clear visibility for the Client Support Manager and Service Centre team.

· Ensure timely handover of Special Orders to the relevant teams.

· Maintain organised Service Centre data to support efficient system updates and logistics preparation.

· Provide cover for Client Support, Special Orders and Aftersales during periods of absence.

 

What You’ll Do

· Act Like an Owner: Take responsibility for the accuracy, timeliness and clarity of all partnership-related data and communications. Approach each task with accountability, urgency and a commitment to supporting seamless stock flow and client service.

· Create Clarity: Ensure all updates, trackers, reports and communications are precise, structured and easy for others to act on. Bring consistency and organisation to information shared across Partnerships, Commercial, Supply Planning and Special Orders.

· Empower Teams: Work collaboratively with colleagues across Partnerships, Commercial, Supply Chain, Special Orders and Aftersales. Share information proactively and support aligned, efficient operations across all stock and order-related workflows.

· Succeed Together: Contribute positively to a dependable, organised and service-driven support function. Adapt to changing priorities, support colleagues and help the team meet deadlines and service expectations.

· Challenge Conventions: Identify opportunities to streamline processes, improve data accuracy and enhance operational efficiency. Surface risks early and champion better, simpler ways of working — including the transition from Excel-based processes to Salesforce workflows.

Who You Are

Strong administrative experience, ideally within luxury retail, wholesale, jewellery or a high‑value goods environment.

· Excellent organisational discipline with the ability to manage multiple workflows accurately and at pace.

· High attention to detail with a consistent commitment to data accuracy and structured communication.

· Confident communicator who builds trust with cross‑functional teams and external partners.

· Comfortable working with product data, lead times, pricing and allocation processes.

· Analytical thinker who tracks progress, identifies issues early and escalates effectively.

· Adaptable, solutions‑oriented and dependable in a fast‑paced environment.

· Proficient in Excel and Microsoft Office, with readiness to learn new systems and tools.

· Experience with Salesforce or similar workflow‑based systems is advantageous.

· Driven by continuous improvement, consistently seeking to elevate accuracy, efficiency and service quality

· Driven by continuous improvement, consistently seeking to elevate accuracy, efficiency and service quality.

• A great working environment
• Fantastic pension scheme
• 25 days of holiday + bank holidays with the opportunity to buy or sell 5 more days
• Private Healthcare
• Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Your Choice membership discounts
• Employee share schemes 
• Staff discount
• Free breakfast & lunch at onsite restaurant
• Free onsite gym
• Flexible benefits package 

Who we are

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for nature’s most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines, operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe, sustainable future for De Beers Group’s people, shareholders, communities and partners.

Safety

Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referrals incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beers Group internal employees only. 

Building Forever

Sustainability is at the heart of our decision-making – it is how we do business.   Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate, build a long-term legacy in our host communities and earn consumers’ trust in our diamonds that they can wear with pride. 

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

 

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