Partner Technical Success Manager

Securing the Future with AvePoint

AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!

As a Partner Technical Success Manager at AvePoint, you'll play a pivotal role in ensuring our partners and their customers derive maximum value from our product stack. We'll support your journey with continuous training and mentorship.

Key Responsibilities:

• Act as a technical resource and authority on AvePoint software and solutions, educating partners and solving problems during trial and deployment stages.

• Be readily available for partners, responding to queries within 24 hours and ensuring their satisfaction throughout the setup and delivery process.

• Assist partners with the setup of Elements platform and trials of solutions within the platform.

• Ensure Partner Internal Use Rights (IURs) are set up and configured correctly.

• Run demonstrations of key Managed Service Provider (MSP) solutions to long tail MSPs in collaboration with Partner Development Managers (PDMs).

• Resolve all partner technical support cases involving trial licenses or IURs and act as an escalation point for critical cases.

• Assist partners with the setup of AvePoint Fly solutions pre-migration.

• Continually build and grow personal knowledge of industry trends, the Microsoft ecosystem, AvePoint product offerings, and general business acumen.

• Establish and implement a personal development plan with your direct sales manager to facilitate ongoing growth and professional development.

• Maintain active and positive participation in team activities, communications, and training, providing mentorship to junior team members.

What You Bring:

• Openness to constructive feedback from leaders and peers.

• Ability to hold team members accountable to our standards.

• Willingness to share information about our products and the market with the sales and technical teams.

• Relevant experience as a technical professional, consultant, or Independent Software Vendor (ISV) expert.

• Understanding of the channel business model (distribution, MSP, and/or Systems Integrator (SI)).

• Experience in delivery and/or pre-sales of solutions leveraging Microsoft 365 security & compliance (Purview, SharePoint, Microsoft Teams).

• Broad knowledge of cloud offerings across Microsoft, Google, and Salesforce.

• Confident presentation and demo skills, with advanced business and technical communication abilities.

• Strategic thinking ability, using technical knowledge coupled with a sales mentality.

• Excellent relationship-building skills with channel partners and colleagues.

• Additional languages are a plus - Bahasa

Join us and become a trusted advisor for AvePoint products and solutions, driving long-term solution adoption and contributing to our team's success.

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