Partner Support & Process Specialist (m/f/d)

We are looking for a Partner Support & Process Specialist (m/f/d) to join our team at SIXT. In this role, you will act as the first point of contact for business partners, providing support on operational, technical, and administrative topics. You will guide partners through SIXT systems and processes while ensuring compliance with company standards.

Collaborating with cross-functional teams, you will resolve complex issues and contribute to continuous process improvements. You will also support partner onboarding and maintain accurate documentation in CRM systems. If you are passionate about delivering high-quality support and improving partner experience in a dynamic environment, Join Team Orange!

YOUR ROLE AT SIXT 

• You act as the first point of contact for business partners, providing first-level support across operational, technical, and administrative topics via phone, email, and ticketing systems

• You guide partners through SIXT systems, tools, and processes, while ensuring adherence to brand standards, policies, and compliance requirements

• You investigate and resolve partner inquiries, complaints, and escalations in a timely and professional manner, ensuring a high-quality partner experience

• You collaborate closely with cross-functional teams (e.g., Revenue Management, IT, Legal, Marketing) to address complex issues and drive effective solutions

• You maintain accurate CRM records, support partner onboarding, and proactively identify recurring issues to contribute to process improvements and knowledge resources

YOUR SKILLS MATTER

• Experience: 2+ years of experience in customer service, support center, or operations roles, ideally within the travel, mobility, or hospitality industry
• Tools & Systems: Proficiency in CRM and ticketing tools (e.g., Salesforce, ServiceNow, Zendesk), with the ability to navigate and work within structured systems
• Performance & Delivery: Ability to manage multiple priorities effectively in a fast-paced environment, maintaining organization and high-quality output under pressure
• Soft Skills: High degree of service orientation and empathy, with a genuine motivation to support partners and deliver excellent experiences
• Problem solving and Analysis: Strong analytical and problem-solving skills, with a structured approach to identifying issues and driving continuous improvement
• Language & Additional Skills: Strong verbal and written communication skills in English; additional European languages and familiarity with partner systems or mobility industry tools are a plus

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance Benefit from a hybrid working model with no dress code
• Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!