Partner Success Manager - Installations

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Who We Are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

What You’ll Do

Partner Management & Enablement

• Manage day-to-day relationships for a portfolio of Installation Partners

• Serve as a trusted resource for partners across installs, processes, tools, and expectations

• Ensure partners stay current on products, hardware, SOPs, and installation standards

• Support onboarding of new partners and technicians

Escalation & Issue Resolution

• Own and resolve partner-related escalations across installation, quality, scheduling, and payment

• Coordinate with cross-functional teams to drive timely resolution

• Communicate clearly with partners throughout the escalation lifecycle

• Identify recurring issues and surface trends to leadership

Performance & Business Reviews

• Track partner performance metrics and operational KPIs

• Prepare insights and support delivery of Quarterly Business Reviews

• Follow up on action items and partner commitments

Cross-Functional Collaboration & Improvement

• Act as the voice of the partner internally and align expectations across teams

• Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success

• Contribute to process improvements and partner-facing resources

What We’re Looking For

• 2–4 years of experience in partner management, customer success, or operations

• Experience working with third-party partners or service providers

• Strong communication, organization, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong proficiency in written and spoken English is required

• Willingness and ability to travel up to 30% as part of the role

Preferred

• Experience in hardware installation, field services, or fleet/telematics

• Experience handling escalations or operational issue resolution

• Demonstrated proficiency with Google Sheets and Google Slides for business analysis and communication.

What Success Looks Like

• Partners feel supported, informed, and aligned with Motive standards

• Escalations are resolved quickly with fewer repeat issues

• Partner performance improves over time

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.