Partner Operations Manager, Payments

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As a Partner Operations Manager on our Payments team, you’ll be responsible for managing the operational health and performance of our global network of payment partners. You'll collaborate closely with Product, Engineering, Finance, and our external partners to support our strategic payments priorities. Specific areas of focus include partner onboarding and integration, performance monitoring, operational troubleshooting, and ensuring ongoing compliance and efficiency.

You will:

• Act as the primary operational point of contact for our payment partners, managing day-to-day inquiries, escalations, and issue resolution.

• Monitor, analyze, and report on key partner performance metrics (e.g., authorization rates, uptime, costs) and conduct regular operational reviews with partners.

• Manage the operational onboarding and integration of new payment partners and platforms, supporting international expansion and new product launches.

• Manage and optimize operational workflows related to partner performance, including chargebacks, refunds, and settlement processes.

• Manage compliance and audit requirements in collaboration with our payment providers and internal cross-functional teams.

• Develop and manage project plans for partner-facing initiatives, ensuring clear communication with internal and external stakeholders and on-time delivery.

• Identify and help define technical and tooling requirements to improve partner monitoring, reporting, and operational efficiency.

• Use technical and payments-domain judgment to proactively identify and resolve operational issues with partners.

You have:

• 3+ years of experience in partner operations, payment operations, project management, or a related role, preferably in the tech or fintech industry.

• Direct experience in the payments ecosystem, working with payment gateways, processors, card networks, and/or alternative payment methods.

• Strong attention to detail and project management skills with exceptional follow-through to ensure seamless and reliable execution.

• Experience prioritizing competing demands in an ambiguous, fast-paced environment.

• Proven ability to build and maintain strong relationships with external partners and internal cross-functional teams (e.g., Engineering, Product, Finance, Legal).

• Experience using data to analyze performance, identify trends, and influence decisions; proficiency with SQL is preferred.

• Strong verbal and written communication, with the ability to compose, document and implement team processes.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range
$147,980—$176,230 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.