Partner Operations Coordinator - 100% Remote - Sri Lanka

Confidential

Remote job permanent

Posted: March 21, 2026

Required Skills

Job Description

NOTE: This is a FULLY remote role, but the candidate must be based in Sri Lanka.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

As a profitable and growing company, we’re seeking a proactive and highly organized Partner Operations Coordinator to support the day-to-day operations of our Marketplace and Strategic Partner ecosystem. This role will focus on coordinating partner onboarding, managing operational processes, supporting partner inquiries, and ensuring internal teams and partners stay aligned.

You will play a key role in helping the Partnerships team operate efficiently by managing recurring operational tasks, maintaining partner records, supporting communications, and coordinating cross-team initiatives. The ideal candidate is detail-oriented, highly organized, and enjoys working in a fast-paced SaaS environment.

Your Mission

1. Marketplace & Strategic Partner Support & Coordination

• Provide daily support 200+ active partners both Technical Questions, Support Ticket Creation, Marketing Support

• Assist with onboarding workflows, go-live checklists, and partner documentation

• Maintain and update partner records, trackers, and shared documents

• Schedule meetings, prepare agendas, and coordinate follow-ups

• Support co-marketing by coordinating with the marketing team and partners

• Assist with the creation and distribution of partner communications and materials

2. Process Management & Internal Collaboration

• Own administrative tasks including data entry, tracker updates, and reporting

• Help collect, organize, and analyze partner-related data

• Assist in implementing process improvement and automation initiatives across the team

• Follow up with internal teams and partners to ensure timely task execution

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