Partner Onboarding Solutions Director

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Key Responsibilities::
• Strategic KYB/KYC Oversight
• Own and continuously evolve the end-to-end KYB lifecycle for new and existing business partners, ensuring robust documentation, verification, and full regulatory compliance across jurisdictions.
• Provide executive oversight of the KYC process for individual clients, ensuring strong risk-based screening, documentation governance, and risk assessment frameworks.
• Establish escalation frameworks for high-risk or suspicious cases, partnering closely with Compliance, Risk, and senior leadership to drive timely and well-informed decisions.
• Stay ahead of global regulatory developments and industry best practices in AML, CDD, and KYB/KYC, translating requirements into scalable operational policies and controls.
• Serve as the senior accountable leader for audit readiness, regulatory reviews, and internal control effectiveness related to onboarding.

• Executive Partner Support & Cross-Functional Leadership
• Act as the executive point of contact for complex or high-impact partner onboarding matters, ensuring resolution with speed, quality, and a strong partner-first approach.
• Drive cross-functional alignment with Business Development, Product, Engineering, Legal, Risk, and Compliance to remove onboarding friction and accelerate partner activation.
• Champion a seamless end-to-end partner onboarding experience from application through full operational readiness.
• Influence senior stakeholders to prioritize initiatives that improve partner experience while maintaining strong risk controls.

• Process Transformation & Strategic Enablement
• Lead large-scale transformation initiatives to optimize onboarding workflows, reduce cycle time, and improve conversion rates without compromising compliance.
• Identify systemic inefficiencies, automation opportunities, and scalability gaps; implement data-driven improvements and technology solutions.
• Establish and standardize global onboarding policies, playbooks, and documentation frameworks to ensure consistency and transparency.
• Build feedback loops from partners and internal teams to inform long-term onboarding strategy and continuous improvement roadmaps.
• Sponsor and deliver automation, tooling, and AI-driven enhancements where appropriate.

• Operational Leadership & Organizational Management
• Provide strategic and operational leadership for the Partner Onboarding/Partner Solutions function, ensuring SLAs, quality standards, and risk thresholds are consistently achieved or exceeded.
• Build, scale, and develop high-performing teams across onboarding, partner support, and related operational functions.
• Coach and mentor people leaders and senior specialists; establish strong performance management and succession planning practices.
• Own and report on executive-level KPIs, including onboarding velocity, partner satisfaction, risk quality, and operational efficiency.
• Partner with Finance and senior leadership on capacity planning, headcount strategy, and budget management.
• Perform other strategic initiatives or ad hoc leadership responsibilities that support company growth and operational excellence.

Qualifications::
• Bachelor’s degree in Business, Finance, Compliance, Legal, Operations, or a related field required; Master’s degree or relevant professional certification (e.g., CAMS, CFE, CRCM) strongly preferred.
• 8-12+ years of progressive experience in KYB/KYC, partner onboarding, compliance operations, risk operations, or related domains within fintech, banking, crypto, or high-growth technology environments.
• 5+ years of senior leadership experience managing managers and scaling multi-layered operational teams.
• Deep and demonstrable expertise in AML, CDD, EDD, sanctions screening, and KYB/KYC regulatory frameworks across multiple jurisdictions.
• Proven track record of driving large-scale process transformation, automation, and operational excellence initiatives.
• Strong executive presence with the ability to influence cross-functional senior stakeholders and external partners.
• Highly analytical and data-driven, with extensive experience building KPI frameworks, dashboards, and executive reporting.
• Experience supporting regulatory audits, examinations, or compliance reviews is highly desirable.
• Excellent communication, stakeholder management, and escalation handling skills with a strong partner-centric mindset.
• Demonstrated ability to thrive in fast-paced, high-growth, and ambiguous environments.

Join the Coins Team Now!

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.