Partner Field Operations Specialist

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This role operates on a hybrid schedule requiring two days of in-office collaboration per week. The position is based in our San Francisco office.

About the Role

The Partner Field Operations role supports Taskrabbit’s partners by combining hands-on operational support with field-based partner insights. This role plays a critical part in ensuring smooth day-to-day delivery execution while serving as a key connector between partners, store teams, Taskers, Account Managers, and internal stakeholders.

This position works within support queues to manage partner inquiries and escalations, travel to partner locations to observe performance, support training efforts, and help resolve operational challenges. The ideal candidate thrives in fast-paced environments, is comfortable handling escalations, and is eager to grow their operational and partner-facing expertise.

What You’ll Work On

Partner Support & Escalation Handling

• Manage partner inquiries and operational issues through support queues, including tickets and phone-based escalations.

• Triage, investigate, and resolve issues efficiently, escalating complex cases as appropriate.

• Maintain accurate documentation and identify recurring trends impacting partner performance.

Operational Support & Execution

• Monitor daily delivery operations to ensure jobs are completed efficiently and service expectations are met.

• Track key metrics including cancellations, on-time completion, and SLA adherence.

• Support new partner launches, process updates, and operational initiatives in collaboration with internal teams.

Field & Partner Engagement

• Travel to partner locations to observe operations, support store teams, and gather first-hand performance insights.

• Provide support, process reinforcement, and training when partners are experiencing performance challenges.

• Capture qualitative feedback from partners, stores, and Taskers to inform operational improvements.

Data, Reporting & Insights

• Maintain operational trackers and dashboards to ensure accurate visibility into partner performance.

• Contribute to recurring summaries that highlight trends, risks, and improvement opportunities.

• Translate field observations and support data into actionable insights for internal stakeholders.

Collaboration & Continuous Improvement

• Partner closely with Account Managers to support overall partner health, including responding to performance concerns or negative feedback.

• Provide field support when Account Managers escalate issues, helping stabilize operations and reinforce best practices.

• Assist with partner-related initiatives such as invoicing support, training coordination, and proactive outreach to improve satisfaction and performance.

Your Areas of Expertise

• 3–5 years of experience in operations, logistics, retail operations, or customer/partner support.

• Experience in a call center, support queue, or high-volume support environment strongly preferred.

• Comfortable handling escalations, working cross-functionally, and traveling up to two times per month for short, multi-day trips to partner locations.

• Curious, self-motivated, and proactive in identifying issues, asking thoughtful questions, and driving solutions.

• Data-minded, with the ability to interpret metrics and trends to inform decisions and surface insights.

• Experience using Zendesk or similar ticketing tools preferred.

• AI-Powered Tools (e.g., Gemini): Curiosity and familiarity with AI tools to automate repetitive tasks, analyze ticket themes, and drive operational efficiency.

• Sigma: Ability to use Sigma or similar data visualization tools to interpret metrics, maintain dashboards, and surface actionable performance insights.

What Success Looks Like

• Support queues and escalations are managed accurately, efficiently, and within SLA expectations.

• Partners and store teams experience clear communication and effective operational support, both remotely and in the field.

• Field insights and performance data consistently contribute to measurable improvements in partner execution.

• Risks and recurring issues are identified early and addressed proactively.

• Account Managers and internal teams view you as dependable, solutions-oriented, and collaborative.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $74,000 - $98,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.

• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!

• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.

• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.