Partner Development Director

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Own and grow Five9’s partner ecosystem across EMEA—CRM alliances (Salesforce, ServiceNow, Zendesk, Microsoft), ISV/Select (including WEM partners Verint, Calabrio, Cresta, Level AI), and GSIs (e.g., Deloitte, Accenture, Slalom, Perficient, Persistent, Cognizant, Kyndryl, IBM and others). Execute a growth strategy in alignment with both the Strategic Partner Alliances team and our EMEA sales leadership. Partner closely with HPPAI to stand up AI practices.

Responsibilities

• Regional GTM ownership: Build and execute EMEA partner business plans by segment (CRM / ISV‑Select / WEM / GSI) with targets for pipeline, ACV, and new logos.

• Power‑of‑3 plays: Orchestrate tri‑party motions (Five9 + hyperscaler + GSI) including aligned SPIFFs, joint account planning, and co‑marketing.

• Practice development (HPPAI): Launch and scale partner AI practices across EMEA with enablement → GTM → reporting; ensure TQL/SAO capture and attribution.

• Certification & delivery quality (CIP): Drive Certified Install Partner ramp (VCC, Digital, IVA, Agent Assist) to improve first‑time‑right delivery and Day‑2 readiness.

• CRM alliance execution: Navigate deal registration and royalties, relationship mapping, and coopetition dynamics; secure preference for Five9 on strategic pursuits.

• ISV/Select portfolio vitality: Coordinate with global ISV team on contracting, solution validation/sandboxes, and quarterly add/drop decisions to keep the Select portfolio fresh.

• Executive sponsorship: Identify and cultivate empowered partner exec sponsors; maintain relationship maps (Exec, Field, Solution) and run quarterly JBP/QBRs.

• Forecasting & governance: Maintain accurate partner‑influenced/sourced forecasts; publish quarterly KPIs and insights; contribute to program improvements and global playbooks.

• Work closely with Sales, RevOps, Legal, Product, Marketing, and Customer Success to remove friction and keep timelines on track.

Success Metrics (KPIs)

• Partner‑influenced ACV closed and partner‑sourced pipeline (quarterly).

• CIP partners in EMEA

• Attach‑rate of WEM/Select on new logos; renewal/expansion ACV for WEM

• Number of Power‑of‑3 wins; number of CIP certifications live in region.

• AI practice output: TQLs, SAOs, and AI‑influenced ACV.

• Regional new‑logo growth and revenue mix outside the US.

Qualifications (Requirements)

Must‑have:

• 10+ years in alliances/channel/partner sales within enterprise SaaS; 5+ years covering EMEA markets.

• Proven success co‑selling and co‑delivering with GSIs and ISVs; hands‑on with deal desks and late‑stage execution.

• Working knowledge of CCaaS/CX, WEM (WFM/AQM), and AI‑assisted contact center solutions.

• Comfort with CRM ecosystems (Salesforce, ServiceNow, Microsoft, Zendesk), including deal registration and royalty mechanics.

• Program‑building experience: certifications/enablement, QBR/JBP rigor, pipeline governance.

• Strong commercial acumen (margins, discounts, resell mechanics) and stakeholder management across Sales, Product, RevOps, and Legal.

• Fluent English; additional European language (DE/FR/ES/IT or others) highly preferred.

• Based in EU/UK with right to work; willing to travel 30–40%.

Nice‑to‑have:

• Experience launching partner AI practices (enablement → GTM → reporting) and tracking TQL/SAO.

• Work with hyperscaler marketplaces and multi‑party incentive designs.

• Familiarity with GDPR and public‑sector procurement frameworks in key EMEA markets.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.