Partner Business Development Manager, AI

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a dynamic and strategic AI Partner-Focused Business Development Manager to accelerate the growth of our AI business through our partner ecosystem. This role is pivotal in enabling partners to scale faster, build AI expertise, and deliver transformative customer outcomes powered by ServiceNow’s AI capabilities.

You will be responsible for identifying and activating new routes to market, building scalable partner programs, and driving measurable impact across pipeline generation, partner enablement, and customer success.

Key Responsibilities:

• Partner Strategy & Activation• Develop and execute a comprehensive strategy to grow ServiceNow AI adoption through partners.
• Identify high-potential partners and build tailored engagement plans to accelerate AI solution development and delivery.

• Pipeline Generation• Drive sourced pipeline through partner-led AI opportunities.
• Collaborate with sales, marketing, and partner teams to create joint GTM campaigns and demand generation initiatives.

• AI Expertise Development• Build and scale AI capability within the partner ecosystem through enablement, certifications, and co-innovation.
• Champion partner readiness for Now Assist and other AI offerings.

• Customer Success Through Partners• Ensure partners are delivering measurable value to customers using ServiceNow AI.
• Track and support successful AI deployments, focusing on outcomes and satisfaction.

• Innovation & Scale• Create new, scalable models for partner engagement and monetization of AI solutions.
• Pilot and iterate on programs that help partners realize the full opportunity of ServiceNow AI faster.

Measures of Success:

• Growth in partner-sourced AI pipeline
• Increase in AI-certified and enabled partners
• Documented customer success stories driven by partners
• Launch and adoption of new scalable partner programs or models
• Acceleration in partner-led innovation using Now Assist

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience in partner business development, preferably in enterprise software or AI.
• Deep understanding of AI technologies, trends, and partner ecosystems.
• Strong strategic thinking and execution skills.
• Excellent communication and relationship-building abilities.
• Experience working cross-functionally with sales, marketing, product, and partner teams.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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