Part-Time Vacation Planner

Provide customers with property options/information and book new reservations via telephone, email, web-based chat, and outbound follow up 

Assist, respond, and follow up via telephone and email with guests who have existing reservations 

Answer telephone calls and emails in a clear and professional manner 

Maintain current and potential guest profile information 

Provide concierge services with general knowledge of the city including restaurants, directions, and entertainment as needed 

Complete general office duties as assigned to include collating mailings and guest arrival packets, and keeping personal + shared spaces organized 

Work rotating shifts at the Front Desk; deliver exceptional customer service and first impression management for all guests, owners and vendors entering the front lobby while checking guests in and out, assist with booking reservations, upsell packages and add-ons, provide information about area attractions, directions, and services, and manage all guest and owner walk-ins 

Cooperate with all other departments in order to answer queries and resolve customer issues 

Assist all departments and outside vendors as needed 

Deliver the highest standard of service to all customers 

Manage effectively daily correspondence and operational tasks to exceed customer expectations and expand client base 

Complete departmentally shared tasks as assigned  

Treat all prospective guests, current guests, and IR associates with the utmost courtesy and professionalism at all times 

Other duties as assigned