Part-Time Vacation Planner
Confidential
Posted: March 17, 2026
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Quick Summary
Provide concierge services, assist, respond, and follow up with guests via telephone, email, web-based chat, and outbound follow up. Assist customers with property options and information, book new reservations via phone, email, web-based chat, and outbound follow up. Maintain current and potential guest profile information.
Required Skills
Job Description
Provide customers with property options/information and book new reservations via telephone, email, web-based chat, and outbound follow up
Assist, respond, and follow up via telephone and email with guests who have existing reservations
Answer telephone calls and emails in a clear and professional manner
Maintain current and potential guest profile information
Provide concierge services with general knowledge of the city including restaurants, directions, and entertainment as needed
Complete general office duties as assigned to include collating mailings and guest arrival packets, and keeping personal + shared spaces organized
Work rotating shifts at the Front Desk; deliver exceptional customer service and first impression management for all guests, owners and vendors entering the front lobby while checking guests in and out, assist with booking reservations, upsell packages and add-ons, provide information about area attractions, directions, and services, and manage all guest and owner walk-ins
Cooperate with all other departments in order to answer queries and resolve customer issues
Assist all departments and outside vendors as needed
Deliver the highest standard of service to all customers
Manage effectively daily correspondence and operational tasks to exceed customer expectations and expand client base
Complete departmentally shared tasks as assigned
Treat all prospective guests, current guests, and IR associates with the utmost courtesy and professionalism at all times
Other duties as assigned