Part-Time Office Coordinator

Job Title 

Office Coordinator

Reports to

Housekeeping Department Leader

Department

Isle Clean It

Job Summary

The Isle Clean It Office Coordinator is responsible for managing the successful daily operations of the Housekeeping Department office, staff, and vendors.

Key tasks and responsibilities

Answer incoming calls, emails, and texts and transfer or respond appropriately in a timely manner

Maintain on-time opening and closing of office daily

·         Maintain an accurate inventory count

 Order supplies and equipment as needed

Generate a weekly schedule for Housekeepers, Lead EHIs, EHIs, and Laundry staff

Create daily task assignments for Housekeepers, Lead EHIs, and EHIs

 Adjust daily task assignments for Housekeepers, Lead EHIs, and EHIs as needed

 Assist in the gathering and preparation of materials needed for Housekeepers, Lead EHIs, and EHIs

 Assist in the planning and execution of linen tags and linen counts

 Assist with billing/invoicing related to contract cleaners

 Complete data entry into online systems accurately

 Be trained as a backup for ICI related payroll

 Input and monitor completion of daily tasks

 Dispatch all housekeeping requests appropriately

 Assist with the supervision of all employees in the ICI department by maintaining communications with all ICI staff working in the field

Work closely with Guest Services, Owner Representatives, and Isle Fix It (IFI) Departments to ensure exceptional guest satisfaction

Work closely and cross-train with Laundry to ensure exceptional guest satisfaction

Input IFI work orders in a timely manner to resolve maintenance issues prior to guest arrival

Help develop Quality Assurance Standards for the ICI department in accordance with VRHP standards

Communicate pertinent information to the ICI team (changes in policy/procedure, IR events, etc.)

Work cooperatively with all Company employees in developing Company Equipment Standards

Provide general property services information for guests as needed

Resolve guest issues promptly with great care and effectiveness

 Assist with the development and implementation of policies and procedures

Communicate with homeowners regarding any concerns or questions pertaining to the cleaning of their properties

 Perform or coordinate all administrative duties such as filing, photocopying, typing, and others as assigned

 Other tasks as assigned by supervisor

Minimum Qualifications-Education and Experience

       -Associates or Bachelor degree preferred but not required.

       -Two years of hospitality experience preferred but not required.

Minimum Qualifications-Knowledge, Skills and Abilities

 Proficiency with Microsoft Word, Excel, and Outlook

  Excellent verbal and written communication skills

  Strong organizational skills

 Team-oriented personality

 Proven ability to operate under pressure

Hours required

Expectation is 40 hours per week. Weekend availability necessary during high-season. Workdays vary. Hours between 8:30 AM and 5:30 PM.