Parking Operations Manager

At The Classic Center, parking is more than a place to leave a car—it’s the first and last impression of every guest experience. We are seeking a Parking Operations Manager who thrives in fast-paced, event-driven environments and is energized by leading teams, solving logistical challenges, and delivering exceptional service across a dynamic campus that includes a convention center, performing arts theatre, and arena.

If you are a hands-on leader who enjoys balancing strategy with day-of execution, this is your opportunity to play a critical role in the success of world-class events.

What You’ll Do

As Parking Operations Manager, you will have overall responsibility for parking logistics and operations across The Classic Center campus. You’ll ensure seamless operations for events of all sizes while maintaining high standards for safety, efficiency, cleanliness, and customer satisfaction. As needed, you’ll also be outside alongside the parking staff, providing hands-on support and leadership to ensure exceptional guest experiences.

Key responsibilities include:

Lead all operational functions of campus parking facilities, including daily operations, sales coordination, and maintenance oversight

Plan, execute, and supervise event parking operations, optimizing traffic flow and vehicle movement during high-volume events

Ensure the creation and execution of parking plans while providing hands-on operational support.

Schedule, train, and manage parking attendants and support staff, setting clear performance expectations and maintaining service excellence

Manage staff scheduling, payroll, and labor costs to meet target percentages and maximize departmental profitability

Oversee parking permit programs, including monthly, residential, football, and Cultural Foundation permits

Prepare weekly parking plans and maintain accurate system updates in platforms such as Momentus, SharePoint, and Amano One

Ensure accurate daily reporting and timely month-end reporting on parking deck performance

Manage invoicing processes and oversee parking-related accounts

Maintain cleanliness, organization, and signage throughout all parking facilities

Conduct routine audits of parking procedures to identify efficiencies and improvement opportunities

Collaborate across departments and serve as the parking representative in interdepartmental meetings

Partner with leadership to develop and enhance traffic management strategies for peak periods

Oversee the department’s budget and make data-driven recommendations to meet or exceed financial goals

Ensure proper oversight of the department’s small vehicle fleet

Address on-site operational issues quickly and professionally, ensuring a positive guest experience

What You Bring

Experience: 3–5 years of experience in parking operations, facilities management, or a related field, including team leadership. Event-based or customer-facing experience strongly preferred.

Education: High school diploma or equivalent required; associate’s or bachelor’s degree in business, hospitality, or a related field preferred.

Leadership: Proven ability to lead, train, and motivate teams in a fast-paced operational environment.

Customer Focus: Strong customer service mindset with the ability to professionally resolve issues and manage client expectations.

Financial Skills: Experience managing budgets, understanding revenue drivers, and controlling costs. Familiarity with invoicing and account management required.

Technical Skills: Proficiency with parking management systems and scheduling tools; experience with Amano One, Momentus, SharePoint, and Microsoft Office preferred.

Communication: Excellent verbal and written communication skills, with confidence working across departments and with external partners.

Problem Solving: Analytical, solutions-oriented, and calm under pressure—especially during peak events.

Flexibility: Ability to work nights, weekends, and holidays based on event schedules.

Physical Requirements: Ability to stand and walk for extended periods, lift up to 25 pounds, and work outdoors in varying weather conditions.

Licensing: Valid state-issued driver’s license with an acceptable driving record.

The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check.

The Classic Center's EOE Statement

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.

The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.