Parent Child Assistant Program Case Manager II

PCAP Case Manager II

Brigid Collins Family Support Center – Bellingham, WA
Full-Time | 40 hours/week | Non-Exempt

About Brigid Collins Family Support Center

Brigid Collins Family Support Center is dedicated to strengthening community health and resilience by supporting children and families through trauma-informed, evidence-based services. We believe every parent deserves nonjudgmental support, and every child deserves a safe and thriving future.

The Parent-Child Assistance Program (PCAP) is a nationally recognized, evidence-based program that provides three years of intensive, compassionate support to pregnant and parenting women with substance use disorders. Our team helps parents build stability, strengthen family connections, and navigate recovery in a supportive, relationship-driven environment.

We are seeking a PCAP Case Manager II who is passionate about walking alongside mothers and families navigating complex challenges. If you are grounded, empathetic, organized, and committed to supporting families with dignity and respect, we want to meet you.

Compensation

Starting wage: $22.50/hour

Full classification range: $22.50 – $28.29/hour (growth potential within classification)

Salary commensurate with experience; new hires should expect to start at the base of the range.

Benefits

Choice of excellent medical, dental, and vision plans with 80%+ employer premium contribution

Employee Assistance Program

403(b) retirement plan with employer contribution after one year

Annual raises

11 paid holidays + additional paid agency closure days

12 days of accrued sick leave annually

11 days of accrued vacation in first year

Paid training and travel

Qualifying employer for the Public Service Loan Forgiveness Program (PSLF)

What You’ll Do

As a PCAP Case Manager II, you will build trusting, long-term relationships with mothers and families who have experienced at-risk substance use during pregnancy. Using a strengths-based, trauma-informed approach, you will:

Outreach & Home Visiting

Maintain a caseload of 15–20 clients and conduct home visits approximately twice per month

Provide respectful, culturally responsive outreach to engage and retain clients

Identify and connect clients with community providers who can support their individual goals

Case Management & Advocacy

Help clients set meaningful, achievable goals based on their needs assessments

Support clients in making progress toward goals related to recovery, parenting, housing, health, and safety

Advocate for clients with service providers, community systems, and support networks

Maintain ongoing communication with each client's care team and community providers

Assessment, Documentation & Data

Administer sensitive clinical assessment tools following PCAP protocols

Collect and accurately enter client data using an online platform

Maintain strict confidentiality and documentation standards

Team Collaboration & Professional Development

Participate in weekly individual supervision with the PCAP Clinical Supervisor

Attend weekly team meetings to discuss cases and program goals

Participate in required pre-service and ongoing training

Maintain current CPR, Infant CPR, and First Aid certifications

On-Call Responsibilities

Serve on the Brigid Collins on-call rotation at least 3 times per month

Respond to calls and emails, answer questions, make referrals, and document interactions

Make CPS reports as required

Other Duties

Perform related tasks as assigned to support the program and organization’s mission

Knowledge, Skills & Abilities

Ability to work effectively and independently in the field with strong time-management skills

Strong team collaboration and communication skills

Ability to build trusting, nonjudgmental relationships with mothers at high risk and their families

Comfort engaging in conversations involving sensitive, confidential, or emotionally complex topics

Strong organizational skills and attention to detail

Flexibility to adjust work hours to meet client needs

Commitment to trauma-informed, strengths-based, and culturally responsive practice

Qualifications

Bachelor’s degree (BA/BS) in a human services–related field

Valid driver’s license, access to a reliable vehicle, and ability to travel daily within service area

Successful completion of required background checks

Must meet insurance requirements for a clean driver’s abstract

Individuals with personal or lived experience related to substance use or recovery are strongly encouraged to apply

To Apply

Submit the following to be considered (incomplete applications will not be reviewed):

Resume

Cover letter

Three professional references

Qualified applicants will be contacted to schedule interviews.
No phone calls, please.