Panama - Regional Accounts Receivable Manager - Americas

You Belong Here…Wherever in the World you find yourself.

We celebrate our wins as one team of many great people!

With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 250+ offices to help our partners connect to a smoother, smarter ocean.

We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

We know what matters. We never stand still. We always reach for more.

#WeAreInchcape

 Business Need / Purpose of Role:

The Regional Accounts Receivable (AR) Manager - Americas is the local owner of the regional receivables management. This role will also act as a single point of contact for all matters relating to Customer billing and Collections. This role demands:

Business partnering with Area Managers / Area Finance Managers and regional management to provide transparency and accurate information customer accounts

Take corrective actions for any disputes / queries from customers and escalate to operations / commercial leaders as necessary

Coordination with global AR team, ROC, Operations, local finance and DA team for an effective information and process flow.

Creation of a business platform to address the process gap and roadblocks for effective control on receivables

Manage receivables ageing and minimize the turnaround of cash cycle

Key Accountabilities:

Independently manage the AR for the Region by acting as the first point of contact for regional management on all AR matters

Exploring opportunities for effective dispute management by working with business partners, identifying root cause analysis and build long term solutions.

Implement and improve E2E process from FDA dispatch to customers, query/dispute

management, collections, and allocation of cash

Maintain complete, accurate, and up-to-date statement of accounts to guide customers, Commercial, and Operations as well as concurrently managing exposures

Engage with local finance teams to understand the roadblocks and address the gaps on both collections and cash applications.

Drive collections strategy by monitoring global KPI’s.

Build long-term customer / stakeholder relationship to improve collection life cycle.

Knowledge, Skills, and Abilities:

Good knowledge in OTC

Well versed in financial ERPs

Proven track record in receivables management (collections / query management)

Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures

Ability to prioritize work and handle multiple competing priorities

Ability to balance multiple tasks, changing priorities & operate within a deadline-oriented environment

Ability to think logically, establish and follow procedures, instructions and make sound decisions

Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven

Attention to detail with a high level of accuracy

Strong interpersonal skills including excellent verbal and written communication skills

Excellent customer service and communication skills, including strong verbal and listening skills

Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook 

Bilingual in English and Spanish (written, verbal, reading) required and value Portuguese a plus.

Experience in customer-facing role a must

Business relationship building - with customers both in finance and management

Knowledge of Sidetrade tool

Exposure to data analytics tools like Power BI, Tableau etc.

Education, Qualifications, Certifications, and Licenses:

Minimum of 5 – 7 years of experience at senior / managerial level

Bachelor’s Degree in Accounting, Finance, Business Administration or a related major in a public or accredited private academic institution required, Master’s degree preferred.

Previous experience in Shipping, Freight Forwarding, or Transportation/Logistics preferred, but not required.

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career.

What you’ll get:

We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees.

Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces.

In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation. 

Generous time off and paid holidays

Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.

Career growth and opportunities for promotions. We develop and hire from within!

Plus, much more!

Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something you’re proud of, and take advantage of all the future holds.

Follow us on LinkedIn, Facebook, Instagram, and X to meet our employees and see what makes us who we are.

Who you are is who we are.

Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages.  As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email [email protected] describing the accommodation.

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