Owner Services Coordinator

Embrace your passion for outdoor recreation, natural beauty, and festivals in Telluride, CO while also pursuing a fulfilling career at Fairmont Heritage Place, Franz Klammer Lodge. Take a risk, make a change, and experience a new way of living life to the fullest while further developing your career. To live and work in a remote, box canyon surrounded by mountains and adventure is a once in a lifetime opportunity. Our team is a group of passionate and empowered individuals who work hard so they can play hard, bringing their full selves to work each day. Experience an incredible work-life balance as well as receive unmatched benefits packages by joining our team. Join the Fairmont family today!

*We do not have employee housing available.* Weekend work is required.

Hotel Overview: The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience - it provides luxury living in the heart of one of the world's most sought-after destinations. Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationer's delight. Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities.

You are a skilled multi‑tasker who works independently while managing a wide range of complex and confidential administrative responsibilities in support of your team. You communicate effectively with Owners, guests, and colleagues, proactively anticipate needs, resolve issues, and assist your team with various projects. You remain calm, focused, and solution‑oriented, even during the busiest moments in the office.

What is in it for you:

• Excellent work–life balance with unparalleled access to the outdoors, just steps from the lodge.
• Health, Dental, Vision, Disability, Life Insurance, and 401(k) options.
• Exceptional team culture with numerous engagement opportunities. A place where you feel valued.
• Year‑round employment with no off‑season layoffs.
• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning and development programs through our Academies.
• Opportunities to grow your talent within the property and across the global Accor network.
• A chance to make a meaningful impact through Corporate Social Responsibility initiatives, including Planet 21.

What you will be doing:

• Coordinate Owner and Guest reservations and benefits in alignment with project documents.
• Serve as a primary source of information for the team, Owners, and guests while acting as a liaison with all lodge departments.
• Manage and maintain all pre‑arrival itinerary processes.
• Build and nurture strong Owner relationships to support brand and property loyalty.
• Utilize Owner and Resident profiles to provide highly personalized and anticipatory service.

• Previous guest service experience required. Luxury environment preferred.
• Excellent interpersonal and communication skills.
• Strong ability to prioritize and manage tasks in a fast‑paced environment with multiple demands.
• Proven ability to handle complex and confidential information with the utmost discretion.
• Proficiency with a variety of computer software; Microsoft Office required. Experience with Property Management Systems is an asset.
• Demonstrated capability to work effectively both independently and with minimal supervision.

Your team and working environment:

• Tight-knit, inclusive, and knowledgeable teammates.
• Supportive team always willing to work together to complete the task at hand.
• Cohesive teams with the ability to be successful with and without direct supervision.

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage: $22.62/hr

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.