Overnight Shelter Advocate

Summary

This is a direct service position working with single adults in a 24-hour shelter setting to ensure that essential needs are met while fostering a safe, clean, and dignified environment. Employees in this role also provide advocacy, support, and guidance to program participants as needed.

The work site for this position is our shelter located within Simpson Community Shelter and Apartments. The Shelter program serves 72 single adults each night as well as companion animals as needed.

Participant populations may include individuals from diverse backgrounds who have experienced systemic barriers, trauma, or marginalization.

Hours for this position are generally: Friday overnights 8 pm – 6 am and Sunday evenings 4 pm – midnight.

Responsibilities

Facilitate on-site shelter operations:

Communicate with staff and volunteers on-site at the shelter, both verbally and in writing.

Greet and support volunteers and meal groups.

Provide a hospitable environment that is safe, welcoming, non-judgmental, and affirming.

Check participants in and out of shelter beds and roster.

Know and understand shelter rules and be ready to communicate, explain, and uphold them.

Remain available and attentive to guests’ needs; including answering questions, distributing bedding and supplies, answering phone calls, etc.

Complete regular rounds throughout the building to ensure guest safety.

Deescalate conflict and provide support to participants when in crisis.

Support daily environmental tasks including washing shelter and guest laundry, refilling coffee and water stations, light dishwashing, and organizing donations.

Work as part of shelter team to ensure staff presence at front desk, dining area, and shelter floor.

Provide quality coordination of services:

Participate in weekly team meetings.

Stay informed on resources and changes within the shelter system and homeless service system.

Maintain a professional demeanor and strong boundaries when interacting with program participants.

Support program participants with problem-solving in a positive and non-judgmental manner.

Understand principles of harm reduction and function of safe use supplies.

Complete basic first aid, AED, and overdose prevention trainings and be ready to act effectively and decisively in crisis situations.

Complete accurate and thorough documentation in a timely manner:

Understand and adhere to standards of confidentiality and privacy.

Update information in client database if trained to do so.

Keep organized client files including intake packets, consent forms, and other relevant documents.

Understand responsibilities of working with vulnerable adults.

Provide positive representation of Simpson Housing Services:

Develop positive relationships with program participants, co-workers, volunteers, donors, and other constituents.

Interpret and promote the program to constituents.

Network with providers of similar services.

Participate in professional trainings, workshops, conferences, and community meetings.

Maintain appropriate professional boundaries in all interactions.

Commit to anti-racism and social justice:

Work at the agency, program, and shift level to build a culture of equity and anti-racism.

Evolve understanding of racism and its relationship to the causes of homelessness, barriers to exiting homelessness, and bias in service delivery as well as its impact on program participants and staff alike.

Participate in meetings, trainings, and workshops hosted by the organization on the topics of diversity, equity, inclusion, anti-racism, and other related topics.

Job Requirements:

High school diploma or GED

Adequate written and verbal communication skills

Patience, flexibility, ability to listen, compassion and assertiveness

Ability to be decisive and effective under pressure and maintain composure in crisis situations

Desired:

Fluency in written and spoken Spanish is a plus

Knowledge or experience with low-income and unhoused populations

Knowledge or experience working with diverse populations who may have a history of mental health, chemical dependency, abuse or trauma

Experience in providing direct social services