Overnight Outreach Worker - Term (7pm to 7am)

Job Type: Full-time Term until March 31, 2026 (3 days on and 3 days off, 7am-7pm)

Pay: $24.95 per hour (plus $2 night shift premium for hours worked between 11pm and 7am) 

Job Summary:

Alpha House's Outreach programs are comprised of several  24/7 high intensity teams that work with individuals with addiction issues, and are experiencing mental health and homelessness out in the community. We have several have dedicated partnerships with CPS, EMS, Calgary Bylaw and Calgary Transit, and provide an alternative response to public intoxication, along side working in crisis situations with a wide range of social services and community partners. 

This position will entail driving, walking, lifting, actively engaging with community members, and local businesses, providing transportation to safe locations, advocating on behalf of vulnerable individuals.

Outreach staff assist individual's in a variety of ways, therefore independent thinking and decision making is vital. Being persistent, empathetic and personable is vital for this role. 

Responsibilities:

Act in a professional, non-judgmental, empathetic and caring manner with clients, treating them with dignity and respect

Conduct community sweeps, engage with clients who may not otherwise seek out services, provide transportation, or other resource connections

Using independent thinking and sound decision making, assist clients in meeting their needs, especially in inclement weather

Advocating on behalf of the client and working with partner agencies, both in social services and housing

Daily driving of an Agency Van, transporting clients when appropriate.

Provides immediate response to distress or crisis situations

Conduct and complete housing assessments with clients (NSQ’s)

Provides an ethical, efficient and responsible with staff and clients alike

Provides support services (as required), to clients who present a unique and often different set of values, behaviors and challenges.

Role model Alpha House’s value’s and be a positive ambassador when interacting with the public, partners and businesses

Provides educational sessions as requested as well as liaising with community partners

Conduct administrative tasks including preparing reports, case notes and daily stats

Works a part of collaborative team in support of each other and the agencies mission, including assisting in training new staff

Demonstrates knowledge and understanding of all policies and procedures and the ability to reference them from appropriate sources

Ensures compliance with all regulatory standards (Act, Laws and Policies) including but not limited to maintaining confidentiality at all times.

Required Qualifications

A 2-year Diploma or a Degree in Social Sciences, Social Work, Health Sciences or related from a publicly funded post secondary educational institution. Those in progress may be considered

1-year experience with conducting client assessments and/or case management

Experience in Crisis Counseling and/or Outreach work, working with vulnerable populations and a desire to work with socially disadvantaged persons. 

An understanding of addictions including: withdrawal management, harm reduction, stages of change, trauma informed-care, crisis management and crisis counseling, and impact of mental health issues.

Must be tolerant, non-judgmental with a high degree of compassion and empathy towards the homeless and those struggling with addictions and or mental health

Proven crisis management, problem solving skills, rapport-building and advocacy skills

Strong interpersonal communication skills and the ability to communicate showing respect and dignity as well as with discretion and maintain confidentiality of clients

Team player with strong oral and written English communication skills

Resourceful and knowledge of Community Development.

Understanding of issues related to mental health and addictions

An open, accepting attitude with the ability to read situations and respond appropriately

An understanding and appreciation of the Protection of Persons in Care Act

Position Requirements

Steel-toed foot wear

Class 5 drivers license (non-GDL)- (Proof of license is required at the time of interview)

Willingness and ability to obtain a Class 4 within 45 days of hire. 

Be able to physically assist clients from prone to sitting or standing, and vice versa;

Be able to work outdoors in all weather conditions, as well as hiking through rough terrain

Able to provide a current Vulnerable Sector Search ( Valid within the last 6 months)

FOIP Certification

“It’s your Move” training, or equivalent Patient Lift training

Computer literacy, including effective working skills in MS Word, Excel and Outlook

Be able to work early mornings, days and late evenings