Over-the-phone Interpreting Coordinator_Federal Contracts (1 Year Full Time Contract)

Accent on Languages is looking for an experienced and highly organized Federal Contracts Manager to oversee our Over-the-Phone Interpreting services for federal government contracts. The ideal candidate will be solutions-driven, data-focused, and thrive in a fast-paced, dynamic environment. They must have exceptional attention to detail, demonstrate traits such as efficiency, responsiveness, and organization, and be able to manage multiple priorities seamlessly. This role requires expertise in managing interpreter performance, ensuring compliance with federal guidelines, and maintaining strong client relationships.

Note: This is a full-time, one-year contract position with the potential for extension based on performance and organizational needs.

Important: You must reside within U.S. territory to be eligible for this role.

Company Introduction:

Accent on Languages is a woman and minority owned language company established in Berkeley since 1992. We have been providing language services to the law enforcement community as well as local, state, and federal government agencies and commercial clients in 120 languages.

Accent on Languages is a certified small business that helps our clients serve the common good through our leading range of language services. With more than 30 years of experience, our team of in-house and external subject matters experts help achieve our clients' goals with any type of linguistic needs. Services that we offer include translation, interpretation, localization, transcription, monitoring, language assessment and much more. We have helped hundreds of clients satisfy their language priorities, providing efficient and accurate support that has helped millions of people. And we do this through the use of top rate technologies that ensure the best quality of work.

As a woman and minority owned company, we are committed to promoting diverse and inclusive work, and we’re proud of our reputation for helping people of all backgrounds.

We are looking for candidates who are equally passionate about serving the greater good by providing the best interpretation services to an even bigger LEP population in the US. If you feel like you are a great fit, please don't hesitate to apply!

Key Responsibilities:

Manage Federal Contracts: Oversee day-to-day operations of federal interpreting contracts, ensuring interpreters are sourced, vetted, trained, and scheduled to meet agency requirements while maintaining compliance with federal guidelines.

Screen and Vet Interpreters: Proactively recruit, screen, and clear interpreters for federal agencies, ensuring all meet security clearance and performance standards.

Build and Maintain Relationships: Establish strong relationships with both interpreters and federal clients, providing constructive feedback to maintain high-quality service.

Training and Onboarding: Lead onboarding and training of new interpreters, conducting regular training to enhance skills and ensure adherence to procedures.

Monitor and Track Performance: Maintain detailed records of interpreter performance, tracking key metrics such as call duration, assignment accuracy, and contract compliance.

Submit Client Reports: Prepare and deliver regular reports to leadership and federal clients, summarizing services, training progress, and any operational issues.

Track Hours and Service Quality: Oversee interpreter scheduling, ensuring accurate tracking of service hours and maintaining high service quality in compliance with contract requirements.

Manage Over-the-Phone Interpreting Portal: Efficiently manage the OPI portal, ensuring seamless interpreter scheduling, tracking, and performance evaluation within the platform.

Client Support: Serve as the primary point of contact for government clients, resolving issues promptly while upholding professional standards.

Organizational Efficiency: Maintain an organized system to track interpreter clearance status and availability, ensuring a sufficient pool of qualified interpreters.

Support Interpreting Department: Assist the department with scheduling, communication, and ongoing evaluation of interpreter performance.

Report to Senior Leadership: Provide regular updates to senior leadership on interpreter performance, contract progress, and any significant developments.

Adapt to Business Needs: Be flexible and adapt to evolving business needs or additional responsibilities as required by leadership.

Qualifications:

Highly organized, with a keen ability to manage multiple priorities and track details in a fast-paced environment.

Efficient and solutions-oriented, capable of meeting deadlines and exceeding performance goals.

Data-driven with a strong ability to analyze performance metrics and implement improvements.

Strong problem-solving skills with a proactive and solutions-focused mindset.

Responsive and adaptable, capable of adjusting quickly to new demands and challenges.

Excellent interpersonal skills, able to maintain strong relationships with both interpreters and clients.

Experience in managing federal contracts or interpreting services is preferred.

Ability to work in a high-pressure environment and manage stress effectively.

Proactive, highly driven, and dedicated to excellence.