Outreach Worker - Days (7am to 7pm)

Job Type: Permanent-Full-Time, 3 days on, 3 days off, 7AM-7PM

Pay: $24.95 per hour (plus $2 night shift premium for hours worked between 11pm and 7am) 

About the role:

Alpha House's Outreach programs are comprised of several 24/7 high-intensity teams that work with individuals with addiction issues and are experiencing mental health and homelessness in the community. We have several dedicated partnerships with CPS, EMS, Calgary Bylaw, and Calgary Transit, and provide an alternative response to public intoxication, alongside working in crisis situations with a wide range of social services and community partners. This position will entail driving, walking, lifting, actively engaging with community members and local businesses, providing transportation to safe locations, and advocating on behalf of vulnerable individuals. Outreach staff assist individuals in a variety of ways, therefore, independent thinking and decision-making are vital. Being persistent, empathetic, and personable is vital for this role. 

This position will entail patrolling, walking, lifting, actively engaging with community members, and local businesses, and frequently driving to provide transportation to safe locations for vulnerable individuals.

Outreach staff assist individual's in a variety of ways, therefore independent thinking and decision making is vital. Being persistent, empathetic and personable is vital for this role. 

Responsibilities:

Providing respectful, non-judgmental, empathetic support to clients

Conduct sweeps and engage with clients in encampments and hidden areas

Use sound judgment to assist clients, especially in harsh conditions

Advocate for clients and collaborate with partner agencies

Drive agency vans and transport clients when needed

Respond to crises and distress situations on-site

Complete housing assessments (e.g., NSQs)

Maintain ethical, professional conduct with all stakeholders

Provide client-centered support services tailored to individual needs

Represent Alpha House positively with the public and partners

Facilitate educational sessions and liaise with community partners

Perform administrative duties (case notes, reports, stats)

Collaborate as part of a supportive team and assist with onboarding new staff

Follow Alpha House policies, procedures, and legal standards, including confidentiality

About You:

We are looking for a compassionate, motivated individual with strong case management skills and a deep understanding of housing systems, recovery models, and support for vulnerable populations. The ideal candidate would have the following: 

2-year diploma or degree in Social Sciences, Health Sciences, Social Work, or related (in progress may be considered)

1 year of experience with assessments and/or case management

Experience with crisis counseling and outreach for vulnerable populations

Knowledge of addictions, harm reduction, trauma-informed care, and mental health

Strong interpersonal, crisis management, and advocacy skills

Proficient in written and oral English communication

Knowledge of community development resources

Awareness of the Protection of Persons in Care Act

Compassionate and adaptable attitude

Position Requirements:

Class 5 Non-GDL driver license, comfortable driving agency vehicles, and ability to obtain Class 4 within 60 days (Alpha House will pay for the test and medical passed)

Physically able to assist clients and navigate rough terrain in all weather

Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position

Ability to wear steel-toed footwear

Able to complete Privacy Training & “It’s your Move” training, or equivalent Patient Lift training

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.

Benefits of working at Alpha House

Meaningful work supporting vulnerable populations

Medical Benefits after six months of continuous work

Personal Development and training opportunities

If this role sounds like something you are interested in, we urge you to apply!