Outbound Sales Supervisor

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built. So, we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect. We don’t just want you to work here. We want you to grow and thrive here.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.

Job Description

Looking to develop more skills and take the next step in your career? SimpliSafe is seeking an experienced and motivated Outbound Sales Supervisor, passionate for building strong team(s), driven by our mission to make "Every Home Secure".

As a Sales Supervisor driving growth in our Outbound campaign within Telesales, you will be responsible for achieving or exceeding sales quotas and key performance indicators, while fostering a culture of excellence that reflects our company values. If you are customer obsessed and are genuinely excited to provide security solutions that provide peace of mind, we would love to have you join our new sales team in our Richmond, VA Call Center!

What You’ll Do

• Contribute to and execute on a multi-year Direct Sales strategy, in partnership with the leadership team, including achievement of short-term and long-term strategic objectives

• Help refine and sustain the Outbound Sales function within Telesales by establishing and reinforcing business principles (“rules of play”) as we drive incremental growth

• Communicate results, successes and learnings to leadership with recommended actions for continuous improvement

• Develop and invest in cross functional relationships to accomplish goals and find creative solutions to complex problems through analysis, empathy, experimentation, and bold and thoughtful ideas

• Support your team’s ongoing mastery of their craft through sales skills development and coaching that translates to consistent goal/metric achievement

• Build & support a high-performing, highly engaged team by creating a positive and inclusive culture where employees can do their best work, providing effective coaching and development, and demonstrating exceptional change management and strategic execution

What You’ll Need

• 2+ years of sales management experience; indirectly or directly leading sales team in an inbound/outbound customer-facing environment

• Interest and excitement to take responsibility for building an entirely new function within an existing department

• Experience using an automated phone dialler system and/or CRM (customer relationship management system) is preferred

• Proven success with identifying top candidates and building high-performing sales teams

• Strong analytical, planning, and problem-solving skills with a deep understanding of sales levers, metrics, performance standards and sales methodology

• Excellent communication and interpersonal skills both within your team and with cross-functional peers

• A growth mindset, comfortable with ambiguity, and eager to learn, test, and improve

What Values You’ll Share

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.

• Aim High - Always challenging oneself and others to raise the bar.

• No Ego - “no job too small” attitude, and open, inclusive and humble style.

• One Team - highly collaborative approach to achieving success.

• Lift As We Climb - A track record of investing in developing others and helping others succeed.

• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

**Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.*

The target annual base pay range for this role is $60,000 to $88,000.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].