Outbound Sales Call Center Agent - Associate - Travel (Flights)

About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:
This Team is involved in revenue management, vendor management, and strategies to get new business and make travel a profitable entity

About the role:
We are looking for a Sales Call Center Agent to handle customer calls related to domestic and international flight bookings. The role involves offering flight options, closing sales, managing ticketing requests, and delivering high-quality customer service.

Key Responsibilities:
Handle inbound/outbound calls for flight inquiries and bookings.
Provide fare quotes, schedules, and best travel options.
Process reservations, changes, and cancellations using GDS (Amadeus/Galileo).
Upsell seats, baggage, meals, insurance, and other travel add-ons.
Meet sales and conversion targets.
Ensure accurate PNR creation and follow airline policies.

Requirement:
1–2 years of experience in travel sales or call center operations.
Knowledge of GDS systems preferred.
Strong communication and sales skills.
Customer-focused, detail-oriented, and able to work in a fast-paced environment.

Work Schedule:
Rotational shifts, including weekends/public holidays.

Why join us:
We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!