Outbound Operations Associate

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the Role

You will ensure all customer/store orders are picked, packed, and dispatched within SLAs.

Responsibilities

• Plan and execute outbound picking operations across ambient and cold chain

• Monitor picking accuracy, packing standards, and loading.

• Track and establish outbound KPIs (PPH, accuracy %, cut-off adherence, OTIF).

• Coordinate with transport for vehicle loading and dispatch.

• Resolve exceptions (shortages, damages, delays).

Qualifications

• 4+ years in outbound/fulfilment roles.

• Familiarity with last-mile handovers and cold chain handling.

• Strong analytical mindset for productivity tracking.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.

• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.

• Explore new opportunities to learn and grow every day.

• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)

• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.