Outage Management System (OMS) / FieldSyte / Interactive Voice Response (IVR) Trainer

OMS / FIELDSYTE / IVR TRAINER

Department     :       Training

Reports to        :       Training Team Lead/VP of Customer Service and Support

Location           :       Remote/In office

Classification   :       Salary/Exempt/Full-time

JOB SUMMARY

The Product Trainer is responsible for all onsite and/or virtual training associated with Milsoft’s product lines. Knowledge of and the ability to train on other Milsoft applications are also required. This position will require extensive travel.

ESSENTIAL FUNCTIONS

Plans and delivers training courses on-site, regionally, and via webinar as necessary and at the direction of the Training Team Lead

Assesses relevant training needs for customers, in consultation with the Training Team Lead and other departmental heads, including necessary assessment methods and measurement systems

In conjunction with the Training Team Lead, the Product Trainer will create a functional curriculum and will schedule trainings

Assists appropriate company staff with the organization and scheduling of training venues, logistics, transportation, and accommodations in order to achieve efficient training attendance and delivery, including equipment and materials

Ensures that all training activities and materials are relevant and current

Develops and maintains self-knowledge in the relevant field at all times

MUST be available to travel extensively

Maintains regular, consistent, and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures

Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility

Any other duties that may be necessary or assigned from time to time; such duties do not normally change the level of the job

QUALIFICATIONS

Excellent presentation, interpersonal, team, and communication skills are vital

Must be proficient in understanding Milsoft’s software applications and deployment requirements, and must demonstrate a high capability to communicate that knowledge to others

Proficient in Google Suite and MS Office products

Bachelor’s degree preferred with a minimum of three years in roles associated with training, curriculum development, product deployment, and/or relating to the technical field(s)

Exceptional dedication to detail with high emphasis on goal achievement