Ottawa Branch Operations Manager

Location: Ottawa, ON
Job Type: Full-time, In-Person
Direct Reports: Project Manager (Ottawa), branch staff
Company: Heather & Little

About the Role
Heather & Little is seeking an Ottawa Branch Operations Manager to run the day-to-day operations of our Ottawa branch. This role is responsible for staff leadership, daily planning, and execution of work across shop and field.

This is an in-person office-based position and requires regular field and site meetings. If you are not comfortable being present, visible, and engaged with crews and projects, this role is not a fit.

The Operations Manager works closely with and provides operational direction to the Project Manager, who reports directly to this position.

Key Responsibilities

Oversee daily shop and field operations in Ottawa

Assist the Project Manager and oversee coordinating manpower, schedules, and work sequencing

Work closely with the Project Manager to ensure projects are properly planned and resourced

Ensure crews are prepared and supported before mobilization

Identify and resolve operational issues early

Directly manage Ottawa staff, including the Project Manager

Set and enforce expectations for productivity, hours, and conduct

Hold staff accountable and address performance issues promptly

Maintain clear communication with the Operations Coordinator

Participate in planning, coordination, and operations meetings

Enforce safety standards and quality expectations

Represent Heather & Little at site meetings as required

Qualifications

Experience managing construction or fabrication operations

Proven people-management and leadership experience

Comfortable making decisions and holding others accountable

Strong planning, organization, and communication skills

Able to work in a hands-on, fast-paced environment

Experience in architectural sheet metal, restoration, roofing, or related trades is an asset

What We Offer

Leadership role with real responsibility and authority

Competitive compensation based on experience

Stable, long-term opportunity with a 100-year-old company

Support from an experienced operations and leadership team

Compensation

Salary Range: $80,000 – $130,000 annually (based on experience and qualifications)

Benefits: Comprehensive health and dental coverage, paid vacation, 3 paid sick days

Vacancy Status: New, full-time position

AI Disclosure: Heather and Little does not use AI in candidate screening or selection

Work Location
This is an in-person position based out of our Ottawa office, with regular visits to jobsites and meetings in the field.