OTC – Team Lead - Collections & Apps

NEC Software Solutions (India) 

On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.

We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.

For more information, visit at www.necsws.com/india.

About NEC Corporation 

NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. 

For more information, visit NEC at https://www.nec.com.

Role Summary:  

• The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end to end OTC knowledge including sales order, collection and billing
• Point of contact for resolving customer or stakeholders’ queries.

Work Experience   

Essential:  

• Strong knowledge of OTC operations
• Team handling experience
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills, plus good verbal & written presentation skills
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels

  Accounts Receivable Responsibilities   

• Manage the full cycle from order entry to cash receipt, ensuring accuracy and efficiency
• Ensure timely and accurate generation and delivery of customer invoices
• Supervise the application of incoming payments to customer accounts
• Oversee collection activities, follow up on overdue accounts, and reduce DSO (Days Sales Outstanding)
• Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders
• Send Collection reports on a timely basis to BU/NECI Finance
• Investigate and resolve billing disputes, short payments, and customer deductions
• Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions
• Understanding of the Credit Management process and defining credit limits to new customers
• Create collection entry in SAP post confirmation from stakeholders
• Respond to queries in a timely and accurate manner
• Maintain strong relationships with key customers to ensure satisfaction and timely payment
• DTP-SOP’s updating regularly basis
• Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)
• Perform collection and credit management tasks as per defined TAT
• Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met
• Perform technical, commercial and administrative validation on a customer order
• Record daily volumes, rejections, exceptions, and quality-checks in timely manner
• Track key metrics such as aging reports, collection efficiency, and cash flow performance
• Identify inefficiencies and lead automation
• Coordinate with stakeholders to understand any discrepancies on order details
• Should have strong understanding on Team management.
• Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels.

    

Key Skills

• Collections and Cash Application
• Sales order processing and Invoice Creation
• Debt Collection and Credit Management
• Accounts Receivable Ledger Management
• Team Leadership
• Advanced Excel and Spreadsheet Skills
• SAP ERP and Accounting Software Proficiency

 

 

Education: Postgraduate (B. Com/Honors) or bachelor’s degree in business administration, Supply Chain Management, or a related field

Experience (years): Graduate with 8 to 10 years of experience

Relevant Experience: OTC or Accounts Receivables

Location: Mumbai (Arioli) and Bangalore

Working Hours:8.5 hours/day (Australia Shift)

Role Requirements:

• This position currently requires Work from Home during Australia Shift as per project needs.
• The candidate must be flexible to travel based on business requirements during this period.
• There may be a prepone in shift timing, which will be reviewed post-transition.
• Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.