OSCER Product Manager

About Nava
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Position summary

Nava is seeking a Product Manager to join our team developing OSCER Nava's Open Source solution for Medicaid Community Engagement Requirements. (Nava's website, OSCER Github).
As part of this team, you will support early stage product and platform development, including but not limited to product and platform iteration, market research, and user research in support of current and prospective clients.

What you'll do:
•

Platform product development
• Executing and iterating OSCER product strategy to help states meet new community engagement requirements with minimal administrative burden
• Collaborating cross-functionally across design and engineering to progress and execute on team priorities
• Strategically considering how OSCER integrates with and complements Nava’s broader Strata product portfolio, identifying opportunities for product synergy and cohesive user experiences
• Conducting ongoing policy research on Medicaid programs and stay current on policy changes that impact product direction
• Measuring team impact and reporting on progress towards company goals
• Filling the gaps and adapting to changing team needs in order to drive team outcomes
Product marketing
• Representing OSCER externally via public and private demos, market research calls, user research calls, and prospective client calls
• Partnering with business development and program management to proactively gather customer and market intel and fold that back into products to make it more compelling for the next touchpoint with potential customers
• Iteratively testing, evaluating, and iterating on product positioning with external clients, friends of the show, and prospective customers
• Working closely with business development on tracking the business development pipeline; leverage that pipeline to understand market needs and business opportunities
Product adoption and customer success
• Collaborating with delivery contract teams that are using OSCER with their clients to ensure smooth adoption
• Collecting feedback from delivery contract teams to iterate and improve OSCER platform offerings
• Coordinating with design team to plan and conduct usability testing sessions with end users
• Coordinating multi vendor integration and partnerships with state systems and third-party providers

Required skills:
• Minimum of 5 years of experience in developing and implementing enterprise class solutions leveraging industry standard patterns and practices
• Experience in early stage product discovery and development
• Experience with platform product management
• Experience with market research and go-to-market experience
• Successful delivery of complex features or products
• History of building strong relationships internally with peers and working cross-functionally with other internal disciplines
• Experience with business development within government digital services firms like Nava

Must be comfortable with:
• Facilitating and driving agile sprint ceremonies
• Responding to, sharing internally, and absorbing feedback in a clear, quick, and concise manner
• Cross-discipline collaboration with partners across engineering, design, project management, and program management.
• Problem-solving including internal improvement areas like team structure, norms, standards, and processes with other teammates
• Large amounts of ambiguity around goals, scope, and priorities
• Being able to recognize new organic growth opportunities, grounded in pain points or needs we hear from the client, and collaborate with the Program Manager
• Working with and being fluent in technical products such as SDKs, APIs, frameworks, and libraries
• Experimenting with AI and following the changing landscape within AI
• Having a growth mindset

Other requirements
All roles at Nava require the following:
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract

Perks working with Nava
Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care

Location
We have fully remote options if you reside in one of the following states:

Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin

*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.

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Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.

Equal Employment Opportunity
Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.