Organizational Excellence Partner

Mission:
This is not a typical Ops role.It’s system design meets strategic execution, with a heavy dose of AI-first thinking. As an Organizational Excellence Partner (OEP), your mission is to translate strategy into coordinated action. 
You’ll build the operating systems that connect people, tools, decisions, and culture — making execution predictable, scalable, and human. We’re open to different levels of seniority. Whether you’re an intern with incredible instincts or a senior builder of operating models, this role flexes with the person — as long as you bring clarity, structure, and velocity.

Your profile:
What We’re Looking For
 We look for mindsets — but we know the market searches for skills.
Here’s the type of knowledge and experience that helps you thrive in this role:
 
Systems Design & Operational Architecture
• Experience mapping and redesigning workflows, rituals, or operating cadences.
• Knowledge of org design models, e.g. Team Topologies, RACI, RAPID, etc.
• Familiarity with goal systems (OKRs, 4DX, Leapsome-like tools) and their governance.

Execution & Process Optimization
• Experience implementing structured execution frameworks across teams.
• Knowledge of project/program management tools (Jira, Asana, ClickUp…) and how to structure them for velocity.
• Understanding of continuous improvement methods (Lean, Kaizen, retrospectives, postmortems).
 
Data Fluency & Operational Insight
• Ability to define and track key metrics that reflect execution health and process maturity.
• Comfort with dashboards, KPI reporting, and decision support tooling (e.g. Looker, Google Sheets, Notion tables).
• Awareness of operating with feedback loops and data-informed iteration.
 
Tech-enabled & AI-first Thinking
• Interest in how AI (especially LLMs and agents) can transform operations.
• Ability to prototype, test, or integrate AI tools into workflows (e.g. GPT, Zapier, Notion AI, etc.).
• Awareness of automation layers (e.g. Airtable, Make, internal bots) and when to use them.
 
Organizational Change & Culture Building
• Experience driving change across functions through systems, not just influence.
• Understanding of change management patterns, resistance cycles, and adoption levers.
• Ability to design internal rituals and documentation that reinforce culture and behavior.

What You’ll Actually Do

• Design Workflows & Operating Systems
Connect people, tech, and goals through systems that scale (Slack, Leapsome, Jira, Personio, etc.).
• Own Execution Frameworks
Build and evolve governance routines: forums, cadences, rituals, strategic planning cycles.
• Turn Strategy into Goals
Support teams in setting, cascading, and tracking strategic goals.
• Fix What’s Broken
Identify operational bottlenecks, run diagnostics, and lead hands-on interventions.
• Automate What’s Repetitive
Apply an AI-first mindset to optimize workflows and automate intelligently.
• Connect the Dots
Maintain clear internal documentation, structured comms, and knowledge-sharing flows.

Who are we?:
We are leveraging the AI revolution to completely rethink what enterprise software can be. We hold ourselves to the standard of the best consumer apps, focusing on insights and decisions rather than complex analytics. 
• Founded in 2020, we've grown to 350 people, backed by strong organic growth and a recent €80M Series B
• We are an internationally diverse team with more than 30 nationalities working from our offices in Barcelona, Madrid, Munich, New York, and Cluj
• We offer a hybrid work mode, with 2+ days onsite each week. This role is based in either Barcelona, Madrid, or Munich
• We're curious about new technologies and encourage experimentation
• We do cool and fun offsites (e.g. Ibiza,Kitzbühel) and regular casual get-togethers