Organizational Communication and Culture Lead, CA Hybrid

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Overview

We are looking for an Organizational Communication and Culture Lead who will strengthen organizational clarity and effectiveness, promote a disciplined change management strategy, and improve culture-building efforts.

You will blend organizational change management, business communications, program management and culture activation frameworks. You will translate business and technical concepts into a clear strategy that creates excitement and enhances culture sustainment.

This role partners with senior executives, HR Partners, and other teams to ensure our priorities, culture programs and transformation milestones are communicated. You will report into the HR Business Partner Director.

 

Responsibilities

• Develop internal communications aligned with our culture, strategy, and priorities.
• Produce content like leadership messages, transformation updates, organizational announcements, presentations, and talking points.
• Support the Leadership Team by promoting clarity, agreement and accountability.
• Translate complex topics—AI enablement, data modernization, operating model changes—into accessible messaging.
• Promote our culture narrative, ensuring employees understand the expectations for how we work, collaborate, and accomplish goals.
• Design communication approaches that spotlight success stories, model desired behaviors, and amplify cultural moments.
• Lead change management plans such as change impact assessments, readiness plans, and communication sequencing.
• Manage timelines, risks, deliverables, and decision forums tied to transformation and culture programs.
• Prepare communications for leadership reviews, monthly business updates, and operational governance routines.
• Track communication and change effectiveness through defined metrics, feedback loops, and readiness indicators.
• Promote messaging that enables employees to understand priorities, expectations, and our goals.

• You must live within driving distance of Costa Mesa, CA as this is a hybrid position
• Must be willing to provide previous organizational communication writing samples for the hiring team's review
• Bachelor's Degree or higher education required
• 5+ years in business communications, change management, culture, transformation, program management, employee experience, or business operations.
• Experience partnering with and influencing senior leaders.
• Project management skils, including planning, risk management, and coordination.
• Background in Transformation, Change Management, Organizational Development, Culture/Employee Engagement, Human Resources, or Business Operations.
• Experience supporting operating model changes or multi-team transformation programs.
• Experience within analytics, product, technology, or data-driven environments.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
• #LI-Hybrid

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.