Order Processor and Sales Admin

About Us:

Established in 2000, Extons Foods are now one of the UKs largest independent cheese processing companies supplying sliced, grated, block and continental cheese to wholesalers, retailers, and sandwich manufacturers. We have continually grown and we’re not slowing down! A Family Run business with a friendly hands-on approach.

To support our continued growth, we are seeking a proactive and organised Order Processor and Sales Administrator to join our Sales and Customer Service Team and help ensure smooth order processing and effective communication across departments.

Role Description:

This is an office-based role processing and managing customer orders. The Order Processor and Sales Administrator plays a key role in ensuring customer orders are processed accurately and efficiently from receipt through to dispatch. Acting as a central communication point between sales, production, and the warehouse, the role helps ensure that customer requirements are met and any operational issues are quickly identified and resolved.

This position requires a fast-thinking individual with a proactive, can-do attitude who can adapt quickly to daily challenges and work collaboratively with colleagues across the business.

Key Responsibilities:

Accurately process customer orders and amendments

Ensure orders are confirmed, scheduled, and communicated to the relevant departments in a timely manner

Work closely with the Finance and Sales team to ensure orders are dealt with efficiently to avoid delivery delays

Work with the supply chain, planning and transport departments to ensure all customer requests go smoothly

Monitor order progress and coordinate with production and warehouse teams to ensure on-time fulfilment

Work with the Sales team to organise delivery of samples to customers in a timely manner

Maintain accurate order records, documentation, and system updates

Provide administrative support to the sales team, including preparing reports, updating customer information, and assisting with account documentation

Liaise with customers regarding their orders and general enquires, taking ownership of any escalations for their enquires.

Effectively escalate new sales enquires in a timely manner to the relevant Account Manager

When necessary, assist the Technical and Sales team with NPD projects

Assist with pricing updates, customer communications, and internal reporting when required

Work closely with the Warehouse and Production teams to ensure order requirements are clearly communicated

Act as a key point of contact between departments and customers to help resolve operational queries and order related issues

Support the Warehouse Manager and operational teams by helping identify and communicate any issues affecting orders or deliveries

Respond quickly to daily challenges that may affect order processing or delivery schedules

Work collaboratively with internal teams to find practical solutions and maintain customer service standards

Deliver a high standard or customer service through professional communication and timely responses

Maintain positive relationships with key customers by ensuring reliable order management and support

The ideal candidate:

The ideal candidate must have:

Excellent working knowledge of Microsoft Office

Previous experience in an administrative, sales support, or order processing role (previous experience within FMCG, or a similar operational environment is desirable)

Strong organisational skills with excellent attention to detail

Ability to work in a fast-paced environment and manage multiple priorities

Strong communication and interpersonal skills across different departments

Personal Attributes:

Self-motivated, with initiative and the ability to work unsupervised

Strong and effective communicator

Organised

Fast-thinking and solution-oriented

Positive, proactive, and adaptable

Strong can-do attitude with a willingness to support colleagues

Able to remain calm under pressure and respond effectively to daily challenges

Reliable and committed to delivering high standards of work

Working Hours:

40 hours per week, Monday to Friday

Office based

Benefits:

Profit share scheme

31 days holiday, inclusive of bank holidays, increasing with service

An extra day off for your birthday!

Health cash plan (Medicash), after 3 months

Enhanced maternity, paternity, adoption and shared parental leave pay

Employee Assistance Programme

Company pension scheme (4% employer contributions)

Company paid events throughout the year

FREE pack of cheese every week plus a discounted staff cheese shop

Free parking, within proximity to all major travel networks

Doughnut Fridays

Free fruit on a Tuesday

If this sounds like it could be the role for you then email [email protected]

Learn more about Extons Foods at https://www.extonsfoods.com/