Order Processing Specialist

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

The Order Processing Specialist is responsible for accurately processing orders on a daily basis. This includes provisioning accounts, verifying orders in our CRM, and completing various additional requests. The Specialist partners closely with Sales Representatives to ensure orders are complete, accurate, and compliant with internal requirements. This role reports to Finance and supports the administrative and operational needs of the Global Sales Team. The position also manages regular and ad hoc projects, gathering information and coordinating with multiple departments across the organization.

Responsibilities: 

• Process orders by managing and working through the assigned case queue.
• Provision new and existing customer accounts across multiple platforms for various products.
• Process requests accurately and in a timely manner.
• Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
• Respond to email inquiries and requests from internal stakeholders.
• Build and maintain strong working relationships with internal partners across the organization.
• Provide support to cross-functional departments including Sales, Finance, Support, and Product teams globally.
• Maintain a strong working knowledge of our products, sales workflows, expectations, and order processes.
• Perform additional administrative duties and support projects as assigned.

• Detail-oriented with excellent organizational and interpersonal skills; friendly and approachable.
• Able to work in a fast-paced environment and manage multiple priorities effectively.
• Capable of working independently and performing well under pressure.
• Action-oriented mindset with a strong sense of ownership.
• Able to adapt quickly and change direction with little to no notice.
• A degree is not required; candidates may be recent graduates with ambition or individuals with transactional work experience. This is a junior-level role.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!