Order Management Specialist

Every Man Jack, a B Corp Certified Company, is a leader in the natural men’s grooming space, with a presence across major national retailers like Target, Walmart, Kroger, Whole Foods, and Amazon. We’ve experienced significant growth over the past several years and continue to add top talent to our growing roster. Born at the base of Mt. Tam in Marin County, CA, the company’s Base Camp is in Mill Valley, CA, just north of the Golden Gate bridge. We’ve experienced significant growth over the past several years and continue to add top talent to our growing roster. 

Considering a host of recent initiatives, significant retail distribution opportunities, and high-growth e-commerce initiatives, there is no shortage of exciting projects for the Every Man Jack team.

THE ROLE

The Order Management Specialist plays an essential role in helping facilitate sales, delivery of product and customer satisfaction. The Order Management Specialist is responsible for entering orders into Netsuite, ensuring accurate pricing on the order, and assuring the product is available to fill the order. Once the order is in, they need to follow the order through to the warehouse and delivery or pick-up by the customer. The Order Management Specialist is responsible for order fulfillment, ensuring the highest levels of customer service in a high-growth and fast-paced environment. 

KEY RESPONSIBILITIES

Optimize service and cost of logistics management from origin to our retail customers 

Review incoming orders for completeness and accuracy to ensure timely delivery to our customers.

Accurately and efficiently process EDI and manual orders from order receipt to final delivery in NetSuite.

Work effectively with 3PL partners on the management of outbound shipments to customers.

Assist in managing EDI set-up to ensure seamless receipt of customer orders into NetSuite

Partner with the Sales Team to manage unique customer requests and during times of allocations or order cuts when inventory is low or out of stock.

Proactively communicate exceptions in delivery or order fulfillment issues to the Sales and Operations Teams, looking for opportunities to mitigate issues.

THE CANDIDATE

Candidates must be passionate, organized, and love developing personal care, grooming, or skin care products. This person is highly organized and detail-oriented, with excellent communication skills. While this candidate loves timelines and getting organized, this person has a remarkable ability to remain calm and flexible in the fast-paced, changing world of product development in a high growth environment. The ideal candidate will be an intelligent team player – someone approachable with a positive, innovative and professional attitude who works smarter, not harder and takes on a “sleeves-rolled-up” and a “can-do” attitude when faced with challenges. A true ambassador for EMJ, both internally and externally.

CAPABILITIES + SKILLS REQUIRED

Bachelor’s degree (preferred)

2-5 years of experience with Order Management

Experience with ERP systems (NetSuite) and EDI (Orderful preferred)

Proficient technical skills: Microsoft Office, especially Word and Google Sheets, and other required computer applications

Ability to manage multiple priorities and work within tight timeframes and deadlines

Excellent communication and organizational skills

Ability to work independently to prioritize tasks

Exceptional interpersonal skills with meticulous attention to detail Ability to live up to our Core Values: Team First, Open and Direct, Be Authentic, Purpose In Action, and Live Adventurously.

LOCATION: Mill Valley, CA (Hybrid: Tues/Thurs in Office, Mon/Wed/Fri Remote)

HOURS: Full Time, Exempt, Salaried

MANAGER: Director of Operations

COMP & BENEFITS: Competitive Base Salary, Annual Bonus Potential, Long Term Incentive Plan, 100% EE + 80% Dependents Covered Medical, Dental, Vision. Life Insurance, STD/LTD. 401(k) with Generous Match, No Vesting Period. 4 weeks Vacation, 9 accrued Sick Days, 11 Paid Holidays.

* Candidates must be authorized to work in the United States without sponsorship

* Every Man Jack  is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.