Order Management Specialist
AbbVie
Posted: March 10, 2026
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Quick Summary
Order Management Analyst is responsible for managing orders, inventory, and customer relationships in a fast-paced retail environment. The ideal candidate should have excellent communication and problem-solving skills, as well as experience with order management systems and customer service. Strong attention to detail and organizational skills are also essential for this role.
Required Skills
Job Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
The Order Management Analyst is responsible for ensuring each client's master data in accordance with the company's internal policies and ensuring timely updates for billing. In Addition, must have the ability and experience to identify possible audit risks based on internal control models.
This position is also responsible for providing continuity to post-billing derivatives such as return documents, credit notes and debit notes in accordance with current commercial agreements work jointly with different areas such as D&L, Finance, M&A, QA, Supply, guaranteeing that the Transactions follow a flow parallel to the company's accrual in order to reduce financial impacts.
• Monitoring, validation and execution of all accounting documents post- billing (F2 documents) as returns, credit or debit notes based on the documentation received by the market access team (Hand-off), ensuring the required approvals and amounts aligned to the commercial strategy for ensure stamping and reconciliation to accounts receivable purposes.
• Request master data uploads prior to billing aligned with the documentation required by the company in compliance with the country's fiscal laws and regulatory obligations.
• Follow up on call center issues and driving all doubs and question in @ContactoAbbvie email.
• Validate and generate price increases based on the authorized lists according with the PMP anthe commercial conditions of each client, ensuring the correct prices of each sales order and monitoring on APRICOT. As well as data maintenance.
• Carry out the uploads of the Customer Material Info records in order to align the administrative and government processes required in each invoice, following up on the requested skus, as well as the registration of contracts (SAP) to monitor sales in the main public institutions such as IMSS, IMSS Bienestar, Pemex, ISSSTE, etc. 
• Generate and evaluate all rebilling derived from administrative errors that keep accounting accounts aligned.
• Minimum 3+ years of related finance or accounting experience.
• Experience in the healthcare industry and desirable managing government accounts
• Demonstrated strong, accurate technical skills. Must be detail oriented.
• Advanced computer skills in database/spreadsheet (EXCEL)
• Strong Knowledge in SAP.
• English level: Medium- Advance level.
• Bachelor’s degree required. Bachelor's degree in Finance or Accounting.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html