Order Management Specialist

Job Summary

We are seeking a detail-oriented and execution-focused Order Management Specialist to support a fast-growing business segment.

This role currently involves high-touch order processing with limited automation, requiring strong coordination, data accuracy, and cross-functional follow-ups. As part of an ongoing transition, key accounts are moving toward EDI and enhanced system support. This role is critical to ensure smooth day-to-day operations while supporting the transition to a more automated model.

This is a temp-to-perm role, with potential conversion based on performance and business needs.

Key Responsibilities

Support customer order processing in a high-touch operational environment with strong attention to detail and accuracy

Maintain order tracking files and ensure close monitoring and timely updates

Coordinate with cross-functional teams (Sales, Planning, Logistics, Finance) to support order execution, including reviewing and validating key order information (pricing, quantities, shipping details), and following up on approvals, order status, and issue resolution to ensure timely processing

Create, update, and maintain SAP records in alignment with customer POs and order execution requirements, ensuring data accuracy and consistency across ERP, logistics, and information flows

Manage high-volume email communication and coordination across multiple stakeholders

Support urgent and time-sensitive orders with tight turnaround requirements

Support ad hoc order-related data reporting requests

Adapt to evolving processes and system enhancements as part of ongoing automation and EDI rollout

Work Environment & Complexity

High-touch workflow with evolving system support and EDI rollout in progress

Mix of manual coordination and system-driven processing depending on customer and order type

High volume of orders requiring cross-functional follow-up

Fast-paced environment with strong emphasis on accuracy, ownership, and responsiveness

Ongoing process improvements and workflow changes as the business continues to grow

Qualifications

Bachelor's degree in Logistics, Supply Chain or related field

1–3 years of experience in operations, order management, supply chain, retail operations, or similar hands-on roles

Strong attention to detail and ability to manage high-volume, repetitive tasks with accuracy

Comfortable working in a process-driven, high-volume environment

Strong organizational and follow-up skills

Ability to manage multiple priorities and meet deadlines

Effective communication skills across cross-functional teams

Proficiency in Microsoft Excel (tracking, data handling)

SAP or similar ERP experience is a plus

Preferred Skills

Hands-on, reliable, and execution-driven

Strong sense of ownership and accountability

Comfortable working in structured, detail-oriented operational environments

Able to handle repetitive processes without compromising accuracy

Team-oriented and responsive

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.