Order Management Representative

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

DigiCert’s Order Management team is a global team responsible for processing revenue transactions and other order related requests. We interact with both internal customers and external Digicert partners and customers. In Order Management our function is five fold:

1. Work with the key stakeholders throughout Digicert to define the requirements for executable transactions
2. Validate the incoming requests against these requirements
3. Upon successful validation, we enter the order request into our system for fulfillment and billing
4. Fulfill customer orders by creating/updating customer accounts within DigiCert’s portals
5. Facilitate fulfillment of 3rd party hardware, tokens and services

What you will do

• Manage customer relationships on a per incident and/or transaction basis

• Facilitate and process queries and revenue transactions

• Participate in cross-functional projects as required, providing specific expertise

• Contribute to development of UAT testing scripts and perform testing

• May be a Subject Matter Expert (SME) on specific processes to train peers to ensure process, procedures, tools, products, and applications

• Provides customer support at a specialist level, acting as the "knowledge base" of information within the department for the business unit

What you will have

• Undergraduate college degree or equivalent experience

• 1+ years’ experience in an order operations or customer service role

• Adaptability to change

• Collaboration & teamwork

• Strong written and verbal communication

• Interpersonal effectiveness

• Ability to work effectively in both a team and individually

• Very strong focus on quality with attention to detail

• Creative problem solver. Able to troubleshoot system and process issues

• Basic computer competencies, including Microsoft Office and Outlook. com and NetSuite experience a plus

• May need to attend global conference calls outside of core business hours

Benefits

• Generous time off policies

• Top shelf benefits

• Education, wellness and lifestyle support

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