Order Management and Billing Specialist

This individual will be responsible for handling the complete order-to-cash cycle, including receiving and processing customer orders, ensuring billing accuracy, and collections. Proactively collaborate with sales and finance teams and maintain accurate records in NetSuite system.

Job Responsibilities:
• Manage order-to-cash cycle, including collections.
• Receive and process order entry into NetSuite.
• Generate and send accurate invoices, handle credit memos.
• Work closely with customers to retrieve purchase orders for timely billing
• Serve as a primary point of contact for customer inquiries, resolve billing issues.
• Work closely with sales and finance to ensure smooth and accurate order processing.
• Support quarterly and annual audits.
• Identify and manage continuous process and procedure improvements creating scalable solutions for anticipated growth.
• Support accounting IT projects for system automation, enhancements, implementation, and maintenance.
• Perform other tasks as required.

Job Qualification:
• Bachelor’s degree in accounting, finance, or related field preferred
• 5+ years of order management experience
• Previous experience in order processing, billing, or a related role is required.
• Meticulous accuracy is crucial for handling financial data and order details.
• Must be proficient with order management and billing software, accounting systems, and Microsoft Office Suite, especially Excel. NetSuite, OpenAir, SFDC knowledge a plus.
Competencies
• Strong written and verbal communication skills are needed for interacting with customers and internal teams.
• Excellent organizational and time management skills
• Must be initiative-taking and able to perform a variety of tasks simultaneously.
• Ability to troubleshoot and resolve issues related to orders and billing.
• A service-oriented mindset is essential for maintaining customer satisfaction.
Work Environment:
• Office-based or hybrid work options available.
• Flexible office hours and need to work 2-3 hours late evening

About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.