Order Management & Administration Coordinator - Work from Home (Dayshift)

Join a well-established business in the fashion and luxury retail space that values exceptional client experience and operational excellence. This role supports client interactions, appointment coordination, order processing, and administrative operations to ensure smooth service delivery. Ideal for a highly organised professional with strong customer service skills and experience in administrative or client support roles.

• Manage client interactions, including scheduling appointments, responding to enquiries, and addressing feedback in a professional and timely manner.
• Coordinate order processing activities, ensuring accuracy, efficiency, and timely delivery.
• Support inventory administration by organising, tracking, and monitoring fabric supplies and related materials.
• Maintain accurate and confidential client records, including measurements, preferences, and specific requests.
• Provide general administrative support to assist with day-to-day business operations.
• Assist with documentation, data entry, filing, and internal record maintenance.
• Liaise with internal stakeholders to support service delivery and operational efficiency.
• Support smooth communication between customer-facing and operational teams.
• Contribute to maintaining organised systems and administrative processes.
• Other position-level duties as they arise.

Requirements:
• Bachelor’s degree in Business Administration, or a Certificate III in Business Administration, or a related discipline.
• At least 2-4+ years’ experience in an administrative or customer support role.
• Experience in fashion, retail, luxury goods, or customer-focused service environments is advantageous.
• Strong organisational skills with the ability to manage multiple tasks and competing priorities.
• High attention to detail and accuracy in record keeping and administrative tasks.
• Strong written and verbal English communication skills.
• Proficiency in Microsoft Office applications and familiarity with CRM or booking systems where applicable.
• Ability to manage confidential client information with professionalism and discretion.
• Strong client service mindset with the ability to respond courteously and efficiently.
• Ability to work effectively in a fast-paced environment.

Note: The official job title of this role is Administration Officer.

Benefits:
Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work setup – Work from home
• Mon - Fri: 7:00 AM – 4:00 PM PHT(adjustments will be made for daylight saving time)
• HMO with 1 free dependent and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/